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For Pet ambulance services

AI call handling for
Pet ambulance services.

A call about transporting an unwell or injured animal can be emotional and time-sensitive. Ziverly can calmly gather the animal, location and intended veterinary destination while you are driving, assisting another animal or coordinating safely, without attempting veterinary triage or promising that a vehicle will attend.

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A familiar moment

The worried owner who has been asked to reach a veterinary practice

You are supporting another transport when an owner rings because their veterinary practice has asked them to bring in a dog they cannot move easily. Ziverly can capture the animal, owner contact, collection location, intended practice, whether a veterinary professional is already involved, broad mobility or handling context and access. It does not assess the animal, advise treatment, authorise transport or confirm dispatch or arrival.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The caller may be distressed

A calm, simple first response helps gather practical information without asking the owner to retell more than is necessary.

Transport is not veterinary triage

Symptoms, treatment and whether the animal can wait require veterinary advice rather than a conclusion from routine call handling.

Safe movement needs real-world checks

Animal size, behaviour, mobility, location and access can all affect whether and how transport may be possible.

What a better handover can change

Less interruption.
More useful context.

The transport context is organised calmly

See the animal, owner, collection point, intended practice, professional involvement and access before responding.

Veterinary and emergency boundaries remain clear

Use the urgent wording you approve without letting Ziverly diagnose, treat or imply that transport replaces veterinary advice.

A confirmed update can reassure a returning owner

Add a permitted callback or arrival update for that known caller without promising a vehicle that has not been assigned.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the animal, owner, collection location, intended veterinary practice, existing professional involvement, mobility context and access.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add a permitted callback or confirmed arrival update so Ziverly can use accurate information if the known owner rings again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After PIN and permission checks, hear which transport enquiries remain open and update only the status or priority you are authorised to manage.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Transport providers must not present themselves as delivering veterinary treatment unless appropriately staffed; welfare, restraint, insurance and emergency protocols are essential.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide whether an animal needs emergency treatment?

No. Veterinary assessment and emergency advice must come from an appropriate veterinary professional or emergency service.

Will it tell the owner how to move an injured animal?

No. Ziverly can gather the situation and use your approved urgent wording but does not give handling or treatment instructions.

Can it confirm that an ambulance is on its way?

Only a specific authorised dispatch or arrival update can be repeated. Ziverly does not assign a vehicle or promise attendance.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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