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For Mobile veterinary practices

AI call handling for
Mobile veterinary practices.

A mobile-veterinary enquiry often comes from someone who is worried about an animal or finds travel difficult. Ziverly can calmly gather the animal, location, broad reason for contact and existing veterinary involvement while your team is with another patient, without clinical triage, treatment advice or an attendance promise.

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A familiar moment

The owner asking whether a home visit may be an option

You are supporting an animal and owner at home when another person calls about their pet. Ziverly can record the animal type, name and age if offered, exact location, broad concern in the caller's own words, when it began, existing veterinary practice or treatment mentioned, caller relationship, contact details and practical access. It does not assess urgency or symptoms, advise treatment or transport, alter medication, book a visit, dispatch a clinician or treat an emergency as routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Worry can make the first account difficult

A calm listener can gather the essential context without asking the caller to self-diagnose or repeatedly explain distressing details.

Mobile availability cannot be assumed

Location, clinical need, capacity and professional judgement all affect whether a home visit is appropriate and possible.

Patient care must not be interrupted

Your attention belongs with the animal in front of you even when another owner needs a prompt, respectful response.

What a better handover can change

Less interruption.
More useful context.

Animal and location details are ready

Review who the enquiry concerns, where they are and the broad reason for contact before an authorised team member responds.

Existing veterinary involvement is visible

Keep the regular practice, current treatment mentioned and caller relationship together without Ziverly interpreting them.

A clinician-approved update can carry forward

Add a callback window or administrative question for that known owner, subject to your identity, consent and clinical controls.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the animal, location, broad concern, timing, existing veterinary involvement, caller relationship and contact details through permission-aware records and configured alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add a clinician-approved callback window or administrative question so Ziverly can use only authorised context if that known owner calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After PIN and permission checks, hear only the veterinary enquiries you are allowed to access and update their administrative status without making a clinical decision.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Veterinary surgeons and nurses must be RCVS-registered; medicines storage and supply link mobile units to registered veterinary premises and professional rules.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide whether an animal needs urgent treatment?

No. It does not provide clinical triage. Emergencies and urgent concerns follow the veterinary and emergency routes you approve.

Will it give treatment, medication or transport advice?

No. All clinical and transport advice remains with veterinary professionals.

Can it book or dispatch a mobile vet?

No. Ziverly welcomes and organises the enquiry; availability, suitability, booking and attendance are confirmed by your authorised team.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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