For busy Dog day-care services

Call handling for Dog day-care services, without losing focus on the job.

A day-care enquiry is about more than a date: the dog's routine, behaviour, health information and the setting all need to be considered through your own process. Ziverly can welcome the owner while you are supervising dogs, without confirming suitability or a place.

See what could help Try your own numbers

A familiar moment

The young dog needing company on two office days each week

You are supervising a settled group when an owner calls about regular weekday care for a young dog. Ziverly can capture owner and dog names, broad location, requested days and frequency, breed or type, age, size, sex and neutering status if the owner chooses to state them, daily routine, feeding, exercise and rest preferences, experience with other dogs and people, caller-described behaviour, separation, handling or transport considerations, owner-raised health, allergy, medication and vaccination context, current vet and emergency-contact arrangements to be handled later through your secure process, previous day-care experience and preferred contact. It does not assess temperament, behaviour, welfare, health, infectious risk, vaccination, medication, group fit, transport or day-care suitability, give training or veterinary advice, collect unnecessary clinical detail, verify licensing or insurance, accept the dog, confirm availability, quote or book. A dog in distress, serious illness or injury, dangerous incident, missing animal or immediate welfare concern requires the appropriate veterinary, emergency or animal-welfare route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Group suitability needs proper assessment

Age, behaviour, routine and previous experience cannot be reduced to a quick yes or no.

Health information needs care

Medication and vaccination context may matter without turning the first call into veterinary triage.

Supervision cannot be interrupted

A prospective owner can receive a warm welcome while your attention stays with the dogs in your care.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The routine and request are ready

Review days, frequency, dog details and home routine before deciding your next conversation.

Behaviour and health remain owner observations

Keep relevant context visible without presenting it as a suitability or welfare conclusion.

Your approved preparation can continue

Add a meet-and-greet, vaccination-information or routine request for that known owner within your process.

Uriyah, The Guardian of Tone
Available in Ziverly

Uriyah, The Guardian of Tone

When someone calls about dog day care, your receptionist should sound like a respectful extension of your business, with honest expectations and no invented promises.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review owner and dog, location, requested days and frequency, age and type, routine, caller-described behaviour, owner-raised health and vaccination context, previous care and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved meet-and-greet, vaccination-information or routine request so Ziverly can use your latest preparation note if that owner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once the dogs in your care are settled and privacy is protected, verify your PIN to hear which day-care enquiries await information, an assessment decision or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average day of care is worth around £35 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Commercial dog day care requires local-authority licensing in England; planning, transport and animal-welfare requirements may also apply.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly decide whether a dog is suitable for day care?

No. Behaviour, health, welfare and group fit require your own assessment.

Will it confirm a booking or available place?

No. Capacity, dates, terms, price and acceptance remain with you.

Can it give veterinary or training advice?

No. Health concerns belong with a veterinary professional and behaviour guidance with appropriately qualified people.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Pet care & animal services