For busy Dog boarding kennels

Call handling for Dog boarding kennels, without losing focus on the job.

A dog-boarding enquiry is about dates, but it is also about routine, behaviour, health information and whether the kennel is the right environment. Ziverly can gather the first outline while you are caring for boarded dogs, without confirming suitability, availability or a booking.

See what could help Try your own numbers

A familiar moment

The first boarding stay before a family holiday

You are supervising feeding and exercise when an owner calls about a week-long stay. Ziverly can capture requested dates, dog name, age, breed or size as the owner describes them, household and kennel experience, daily routine, feeding, exercise, behaviour around people and dogs, escape or anxiety concerns volunteered, medication and veterinary involvement in broad terms, vaccination or parasite-control information the owner says is available, emergency contact, collection or drop-off preference and timing. It does not assess temperament, welfare, compatibility or kennel suitability, give training or veterinary advice, interpret records, confirm licensing standards, availability, price, a trial, collection or booking, or request payment-card details. An animal in distress or requiring urgent care needs the appropriate veterinary route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Dates are only the beginning

Routine, behaviour, health records and prior boarding experience all matter before a stay can be considered.

Owners want confidence in the fit

A first conversation must avoid implying that every dog and kennel environment will be suitable.

Dogs in your care need your attention

Feeding, handling and welfare checks should not be interrupted by a long availability call.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The proposed stay arrives with the dog's routine

Review dates, experience, feeding and behaviour before deciding the appropriate next conversation.

Owner-raised health context stays proportionate

Keep medication, veterinary and vaccination information visible without interpreting it.

Your approved assessment step can carry forward

Add a record request, introductory visit or availability update for that known owner without making a booking.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For dog boarding, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review requested dates, dog details, boarding experience, routine, feeding, exercise, owner-described behaviour, anxiety or escape context, medication, veterinary involvement, stated records and handover preferences.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved record request, introductory-visit option or availability update so Ziverly can use your latest boarding note if that known owner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When the dogs in your care are settled, verify your PIN to hear which boarding enquiries await records, an assessment or availability decision and update their status.

Use your own numbers

What might unanswered calls represent for your business?

If an average night of boarding is worth around £35 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Boarding kennels require animal-activity licensing in England and are controlled under corresponding nation-specific regimes; planning and welfare standards apply.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that a dog is suitable for boarding?

No. Temperament, welfare, records and the kennel environment require your own careful assessment.

Will it give advice about medication, behaviour or vaccinations?

No. Veterinary and training matters remain with the appropriate professionals and your established process.

Can it reserve dates or confirm a kennel space?

No. Ziverly records the enquiry; only you can confirm availability and booking terms.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Pet care & animal services