For busy Cat boarding catteries

Call handling for Cat boarding catteries, without losing focus on the job.

A cattery enquiry is about more than dates. An owner may want to explain their cat's routine, temperament, diet or previous boarding experience before they feel comfortable going away. Ziverly can welcome that conversation while you continue caring for the cats already with you.

See what could help Try your own numbers

A familiar moment

The owner planning a first stay for an older cat

You are cleaning and preparing another pen when an owner calls about boarding an older cat for the first time. Ziverly can capture the requested dates, cat's age, routine, temperament and previous boarding as described, household or multi-cat context, owner-raised diet, medication, vaccination or health considerations at a broad level, existing veterinary involvement, collection arrangements, contact details and preferred response. It does not give veterinary advice, assess welfare or boarding suitability, interpret vaccination or medication requirements, confirm licensing, accommodation, availability, price or booking, accept an animal or promise how the cat will settle. Urgent concerns about a living animal need veterinary advice.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Owners need confidence before they leave

A first stay or an older cat can make the initial tone and clarity especially important.

Care details cannot be reduced to dates

Routine, behaviour, household relationships and owner-raised health information may affect the professional conversation.

The animals present come first

Feeding, cleaning and monitoring should not be repeatedly interrupted by new availability calls.

What a better handover can change

Less interruption now, a clearer thread afterwards.

A cat-specific enquiry summary

Review dates, routine, behaviour, previous boarding, owner-raised health context, veterinary involvement and contact arrangements.

Suitability is never assumed

Your approved wording can keep welfare, vaccination, medication, accommodation, licensing and acceptance with your checks.

An agreed preparation detail can persist

Add the approved document, diet or arrival question for Ziverly to ask if the owner calls again.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for cat boarding enquiries, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review dates, routine, behaviour, previous boarding, owner-raised health context and veterinary involvement in the App summary after your configured alert.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an AI-facing note with the response window or approved document, diet or arrival question for that cat's owner.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the resident cats and their information are secure, use PIN-protected Owner Voice Access to hear which permitted boarding enquiries remain open.

Use your own numbers

What might unanswered calls represent for your business?

If an average night of boarding is worth around £25 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Cat boarding requires animal-activity licensing in England and is controlled under corresponding nation-specific regimes; welfare and planning requirements apply.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that a cat can stay?

No. Suitability, accommodation, licensing, availability, price and booking remain with the cattery.

Will it advise about medication or vaccinations?

No. It can capture what the owner reports, but veterinary advice and your boarding requirements remain with the appropriate people.

Can it promise how a cat will cope with boarding?

No. Welfare assessment, care decisions and outcomes cannot be guaranteed during an introductory call.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Pet care & animal services