For busy Squirrel-control services

Call handling for Squirrel-control services, without losing focus on the job.

Scratching in a loft or damage around a roof edge can prompt a caller to assume squirrels before anything has been identified. Ziverly can gather observations, affected areas and household context while you are inspecting elsewhere, without confirming the species or giving wildlife, pesticide or access advice.

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A familiar moment

The repeated scratching above an upstairs room

You are carrying out another inspection when a homeowner calls about early-morning movement in the loft. Ziverly can capture what the caller hears or sees, timing and frequency, rooms and roof areas affected, safe ground-level signs such as entry gaps or damaged vents, droppings or nesting material mentioned without requesting handling, pets, children or vulnerable occupants, previous pest work, bird or bat activity mentioned, property type, loft and external access, neighbouring trees and preferred timing. It does not ask anyone to enter the loft, climb, block holes, handle animals, nests, droppings or traps, confirm grey or red squirrels or another species, interpret wildlife protections, advise poisons, traps, shooting, proofing or cleaning, guarantee removal or prevention, quote or book. Injured wildlife, bites, fire risk, damaged electrics or immediate danger requires the appropriate wildlife, medical, utility or emergency route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Sounds do not identify the animal

Timing, droppings and entry signs can overlap with birds, rodents and protected wildlife.

Roof spaces bring added hazards

Height, insulation, electrics, contamination and restricted access need controlled assessment.

Proofing too early can make matters worse

Species, occupation and legal context need checking before openings are altered.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Observations stay separate from identification

Review what was heard or seen, where and when without presenting squirrels as confirmed.

Household and wildlife context remain connected

Keep occupants, pets, previous work and other species mentioned ready for your inspection decision.

Your approved evidence request can carry forward

Add a safe ground-level photograph, observation period or visit window for that known caller without prescribing control.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For squirrel control, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review sounds or sightings, timing, affected rooms and roof areas, safe ground-level signs, droppings or nesting mentioned, occupants, pets, earlier work, other wildlife, property, loft and external access and nearby trees.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved ground-level photograph, observation period or visit window so Ziverly can use your latest evidence note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After leaving the current roof space safely, verify your PIN to hear which squirrel enquiries await evidence, species assessment or response and update their status.

Use your own numbers

What might unanswered calls represent for your business?

If an average control visit is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Biocide and pesticide use is controlled by product authorisations and health and safety law; wildlife legislation restricts treatment of some species.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that squirrels are in the loft?

No. It gathers observations; species and activity require appropriate inspection.

Will it tell the caller to block a hole or set a trap?

No. Ziverly does not give trapping, proofing, pesticide or wildlife-control instructions.

Can it advise whether a species is protected?

No. Legal and welfare requirements must be considered by appropriately competent people for the actual situation.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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