For busy Bird-control and proofing services

Call handling for Bird-control and proofing services, without losing focus on the job.

A bird-control enquiry may begin with noise in a roof space, fouling on a ledge or repeated nesting around solar panels. Ziverly can gather the caller's observations, affected areas, occupants and access while you are inspecting another property, without confirming a species, interpreting wildlife protections or suggesting unsafe access or control methods.

See what could help Try your own numbers

A familiar moment

The repeated activity beneath rooftop solar panels

You are working elsewhere when a homeowner calls about birds entering beneath panels and fouling a patio. Ziverly can capture the property and affected areas, species description only in the caller's words, numbers and times noticed, nests, eggs or young reportedly present, entry points observed from a safe place, noise, droppings or damage, children, vulnerable occupants and pets, previous proofing, roof and access context and timing. It does not confirm species, advise disturbing nests, interpret licences or protected status, recommend traps, poisons or deterrents, diagnose contamination, encourage roof access, promise prevention, price or attendance.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Species and nesting status matter

Different birds and active nests can bring different legal and welfare considerations that require competent checks.

The visible activity may span several areas

Roofs, solar panels, vents, ledges and lofts can be connected without being safely inspectable by the caller.

Height and contamination need controlled work

Access and hygiene decisions cannot be reduced to quick instructions over the phone.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Observations remain observations

Review where, when and what the caller noticed without presenting it as species identification.

People, pets and nesting context stay visible

Keep household and welfare considerations ready for your appropriate assessment.

Your approved safe question can persist

Add a ground-level photograph request, visit window or further observation for that known caller without suggesting a control method.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For bird control and proofing, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, affected areas, caller-described birds, timing, reported nests or young, safe observations, droppings or damage, occupants, pets, previous work and access.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved ground-level photograph request, visit window or further safe observation so Ziverly can use your latest context if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When safely away from access equipment, verify your PIN to hear which bird-proofing enquiries await images, a visit decision or response.

Use your own numbers

What might unanswered calls represent for your business?

If an average proofing visit is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Biocide and pesticide use is controlled by product authorisations and health and safety law; wildlife legislation restricts treatment of some species.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm which bird is involved?

No. It records the caller's description, while identification requires appropriate expertise.

Will it say whether a nest can be removed?

No. Wildlife law, licences, welfare and nesting status must be checked by competent people.

Can it recommend poison, traps or roof access?

No. Ziverly does not advise control products, disturbance or unsafe inspection.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Pest, wildlife & invasive-species control