For busy Bee-removal and relocation services

Call handling for Bee-removal and relocation services, without losing focus on the job.

A cluster at an air brick, chimney or tree may be a passing swarm or an established colony, but a caller should not be asked to get closer to find out. Ziverly can gather safe observations while you are attending another site, without confirming the species or recommending treatment.

See what could help Try your own numbers

A familiar moment

The bees repeatedly entering beneath roof tiles

You are working at another property when a homeowner calls about bees entering the same point near the eaves. Ziverly can capture the property area, observation point from a safe distance, approximate height, activity pattern and how long it has been noticed, whether bees are clustered, flying through an opening or appearing indoors, rooms or voids affected, occupants, pets and any caller-raised allergy or vulnerability concern, previous pest, beekeeper, roofer or builder contact, access and photographs already taken safely. It does not ask anyone to approach, disturb, block, spray, smoke, trap, climb or open the area, confirm bee species, colony location, protected status or whether relocation is possible, advise pesticide use, give medical advice, estimate price, book or promise attendance. A severe allergic reaction needs the appropriate emergency medical route; immediate structural, electrical or access danger needs the relevant urgent help.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Safe observation is deliberately limited

Useful details should never depend on somebody climbing or moving closer to active insects.

The access route may involve other trades

Roofing, masonry or internal finishes can affect how a colony is eventually reached.

Live removal needs concentration

Another caller can be reassured without distracting you from people, equipment and insects on site.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The activity pattern is ready

Review where the bees appear, how long it has continued and which spaces are affected.

Household context stays visible

Keep occupants, pets and caller-raised vulnerability information clear without offering medical advice.

Your approved image request can persist

Add a safe-distance photograph or observation-window request for that known caller without confirming the insect.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about bee removal and relocation is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property area, safe observation point, height, activity and timeline, indoor signs, occupants, pets, caller-raised vulnerability, earlier professional contact, access and available images.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe-distance photograph or observation-window request so Ziverly can use your latest visit note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing the current site safely, verify your PIN to hear which bee enquiries await images, access information, a visit decision or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average removal visit is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Biocide and pesticide use is controlled by product authorisations and health and safety law; wildlife legislation restricts treatment of some species.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that the insects are bees?

No. Identification needs suitable evidence and competent assessment.

Will it tell the caller to block or spray the entrance?

No. Ziverly does not give pesticide, disturbance or access instructions.

Can it promise that the colony will be relocated?

No. Species, location, condition, access and the applicable controls determine the available options.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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