For Bed-bug treatment services
A caller who suspects bed bugs may be anxious, tired and uncomfortable discussing what they have found. Ziverly can respond without judgement and collect useful observations while you are inspecting or treating another property, without confirming the species or giving pesticide or health advice.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
You are carrying out an inspection when a homeowner rings after noticing marks on bedding and small insects near a guest bed. Ziverly can capture what they observed, where and when, rooms affected, recent travel or second-hand items they volunteer, occupants, pets, access and whether anyone is particularly vulnerable. It does not confirm bed bugs, recommend chemicals or diagnose bites or illness.
Where Ziverly can help
Marks, insects and bites may have several explanations, and confident identification over the phone can mislead the customer.
Rooms, connected properties, occupants, pets and vulnerable people can all affect the information your professional process needs.
Reception wording should not encourage pesticide use, excessive cleaning or actions that could spread a suspected problem.
What a better handover can change
Let the caller explain what they have noticed without blame, embarrassment or a premature conclusion.
Review affected rooms, timing, occupants, pets and relevant changes before deciding the next conversation.
Add an approved inspection window or preparation note for that known household without inventing treatment instructions.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review what was observed, where and when, rooms involved, relevant recent changes, occupants, pets, vulnerable people and access.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved inspection window or preparation note so Ziverly can give that known household your latest guidance if they return.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After PIN verification, hear which bed-bug enquiries await photographs, an inspection decision or response and update their status discreetly.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Biocide and pesticide use is controlled by product authorisations and health and safety law; wildlife legislation restricts treatment of some species.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. It records what the caller has observed, while identification follows your appropriate inspection or evidence process.
No. Ziverly does not advise pesticide use or create treatment instructions. It can use only the safe preparation wording you approve.
No. Health concerns belong with an appropriate healthcare professional, and urgent symptoms should follow the relevant emergency route.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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