For busy Bat survey and mitigation specialists

Call handling for Bat survey and mitigation specialists, without losing focus on the job.

A bat-survey enquiry often begins with proposed roof work, a planning request or an observation that the caller cannot confidently identify. Ziverly can gather the property, project and safe observation context while you are surveying elsewhere, without confirming a species or advising disturbance.

See what could help Try your own numbers

A familiar moment

The loft conversion paused by a request for ecological information

You are completing field notes when a homeowner calls because their planning professional has requested a bat survey. Ziverly can capture the property, proposed work and project stage, what was safely observed and when, possible locations described without encouraging inspection, previous surveys or reports, planning references and professionals involved, roof and access context, timing and preferred contact. It does not confirm bats, species, roosts or absence, interpret wildlife law, planning conditions or licence requirements, advise blocking, exclusion, handling, lighting, chemicals or building work, design mitigation, quote, accept an instruction or promise survey dates or outcomes. A bat or other animal in immediate distress, unsafe roof or loft access, or urgent public-safety issue needs the appropriate wildlife, emergency or competent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

An observation is not identification

Sounds, droppings or a brief sighting cannot establish species, roost status or absence.

Project timing can create pressure

Planning and construction milestones do not remove the need for appropriate survey scope, timing and permissions.

Fieldwork cannot be casually interrupted

The next property can be acknowledged without distracting you from observation conditions and current records.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Project and planning context arrive together

See the proposed work, stage, observations and professionals involved before deciding which survey conversation is needed.

Unsafe investigation is not encouraged

Your approved questions can stay with ground-level or otherwise safe caller observations.

Document requests remain attached

Add an approved planning reference, drawing or previous-report request for that known property.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for bat surveys, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property, proposed work, project stage, safe observations, previous reports, planning context, access and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved planning-reference, drawing or previous-report request so Ziverly can use your latest note if the homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once the current field survey and records are complete, verify your PIN to hear which bat-survey enquiries await documents, scoping or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average bat survey is worth around £350 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Biocide and pesticide use is controlled by product authorisations and health and safety law; wildlife legislation restricts treatment of some species.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that bats are present?

No. It records safe observations; species, roost use and survey findings require competent ecological work.

Will it say whether building work can continue?

No. Wildlife law, planning conditions, licences, survey findings and project decisions remain with the relevant professionals and authorities.

Can it advise how to move or exclude a bat?

No. Ziverly gives no handling, exclusion, chemical or disturbance instructions.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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