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For In-home IT support services

AI call handling for
In-home IT support services.

An in-home IT enquiry may involve a slow laptop, a printer that will not connect or several devices that have stopped working together. Ziverly can gather the devices, symptoms and household context while you are helping another customer, without requesting passwords, diagnosing the fault or guaranteeing data and security outcomes.

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A familiar moment

The household where the laptop and printer stopped cooperating

You are resolving another home setup when a caller asks for help with a laptop and wireless printer. Ziverly can capture device types, makes and models if known, operating systems in broad terms, what the caller was trying to do, reported messages and symptoms, when the problem began, recent changes, internet or network context, other affected devices, accessibility preferences, location, access and preferred timing. It does not request passwords, PINs, one-time codes, recovery keys or payment details, take remote control, diagnose hardware, software, malware or network faults, advise security changes, guarantee data, repair, compatibility or attendance.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

One symptom may cross several devices

Accounts, software, hardware, networking and peripherals can overlap without being diagnosable from a short call.

Security secrets must stay private

A useful first conversation never needs passwords, authentication codes or recovery keys.

Support work needs calm concentration

The customer in front of you deserves a careful explanation while another household still needs to be heard.

What a better handover can change

Less interruption.
More useful context.

Devices and symptoms arrive clearly

Review what is affected, what changed and what the caller was trying to achieve before responding.

Credentials stay outside the enquiry

Keep the first call useful while making it clear that passwords and access codes are not collected.

Your approved preparation can continue

Add a model-label request, safe screenshot request or visit discussion for that known caller without diagnosing the problem.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the devices, known models, broad operating systems, task, messages, symptoms, timing, recent changes, network context, affected equipment, accessibility needs and location.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved model-label request, safe screenshot request or visit discussion so Ziverly can use your latest context if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After verifying your PIN, hear which support enquiries await device details, a safe screenshot, visit decision or response without exposing credentials.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

No licence; UK GDPR, privileged account access, backups, cyber security, software licensing and disposal of data-bearing devices require robust controls.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Will Ziverly ask for a password or one-time code?

No. Passwords, PINs, recovery keys, authentication codes and payment details must never be provided during an introductory call.

Can it diagnose whether the problem is hardware, software or the network?

No. It records the symptoms, while diagnosis requires your appropriate checks.

Can it promise that files, accounts or devices will be recovered?

No. Data, security, compatibility and repair outcomes cannot be guaranteed.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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