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For Timber-treatment specialists

AI call handling for
Timber-treatment specialists.

A timber-treatment enquiry often starts with marks, softness, small holes or a report that the owner does not fully understand. Ziverly can gather what has been observed, where it appears and what documents already exist while you are inspecting another property, without diagnosing decay, prescribing chemicals or commenting on structural safety.

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A familiar moment

The floor timbers noticed during another renovation

You are surveying one building when a renovator calls after lifting finishes elsewhere. Ziverly can capture the property type and age, affected rooms or timber, the caller's observations, moisture or leaks mentioned, when changes were noticed, photographs or reports, recent building work, occupancy and access. It does not identify wet rot, dry rot or insects, advise touching or treating the material, determine structural condition or promise that treatment is appropriate.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Similar signs can have different explanations

Holes, staining, odour, softness and moisture need investigation rather than a label applied during a phone call.

The moisture source matters

Treatment alone cannot be responsibly discussed without understanding leaks, ventilation, ground conditions or other causes.

Opening up a property can reveal more

Renovators and homeowners may be anxious for an immediate answer just as your own inspection work requires full attention.

What a better handover can change

Less interruption.
More useful context.

Observations remain observations

Receive exactly what the caller has noticed, where and when, without Ziverly presenting it as a diagnosis.

Reports and moisture context stay attached

Keep existing surveys, leaks, recent works and access ready for your professional review.

Your investigation step can be remembered

Add an approved photograph request, inspection discussion or callback window for a known caller without prescribing treatment.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, timber or rooms, caller-observed signs, moisture context, timing, reports, building work, occupancy and access.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved request for photographs or reports, an inspection discussion or callback window for Ziverly to use if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Use PIN-protected Owner Voice Access to hear which timber enquiries await evidence, investigation or response and update their status or priority.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Diagnosis should distinguish moisture sources before treatment; structural, chemical, waste and Building Regulations duties apply according to the remedy.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly identify dry rot, wet rot or wood-boring insects?

No. It records the caller's observations, while identification requires a competent inspection.

Will it recommend a chemical treatment?

No. Products, control methods and whether treatment is appropriate remain with qualified people after diagnosis and cause assessment.

Can it say whether the timber is structurally safe?

No. Ziverly does not make structural judgements and can direct such questions to the appropriate professional process.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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