For busy Radon mitigation installers

Call handling for Radon mitigation installers, without losing focus on the job.

A radon mitigation enquiry usually follows a test, survey or property transaction, and the caller may be worried by a number they do not know how to interpret. Ziverly can gather the property, available report and areas involved while you are working elsewhere, without explaining health risk, validating a reading or choosing a mitigation system.

See what could help Try your own numbers

A familiar moment

The homeowner calling after a long-term test in a lower-ground room

You are inspecting another installation when a homeowner calls with a radon report for a house that includes a converted lower-ground room. Ziverly can capture the property type and broad location, who commissioned the test, test type and dates as stated, caller-supplied result without interpreting or confirming it, rooms and storeys involved, property transaction, renovation or occupancy context, existing underfloor space, ventilation, sump, membrane or earlier mitigation only if known, damp, drainage, extension or structural work mentioned, surveyor, test provider, employer, landlord, buyer, local authority or other professional involvement, available reports, access, timing and preferred contact. It does not validate the test, compare the result with an action level, advise on exposure, health, occupancy, retesting or urgent action, diagnose entry routes, select or design a sump, fan, membrane or ventilation measure, assess electrical, drainage, structural, damp, planning or compliance matters, quote, accept the project or promise a reduction. Health concerns need the appropriate healthcare or public-health source, and immediate building or electrical danger needs the relevant emergency or competent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

A number needs proper context

Test method, period, rooms, property and official guidance matter before a result can inform next steps.

Mitigation depends on the building

Floors, extensions, ventilation, drainage and routes through the structure require competent investigation and design.

Installation work needs methodical checks

A concerned homeowner can be heard without interrupting safe work and measurements at the current property.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Test and property context are ready

See what report exists, which areas were tested and why the household is seeking help.

Existing measures stay connected

Keep caller-described ventilation, sump or membrane information visible without treating it as verified.

Your approved report request can persist

Add a complete test-report, floor-plan or earlier-work request for that known homeowner.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For radon mitigation, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property and location, test provider, type and dates, caller-supplied result without interpretation, rooms, project context, known existing measures, other building concerns, professionals involved, reports, access, timing and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved complete-report, floor-plan or earlier-work request so Ziverly can use your latest preparation note if that homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current installation and measurements are complete, verify your PIN to hear which radon enquiries await reports, a survey decision or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average mitigation project is worth around £1,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Testing should follow UKradon guidance and mitigation should be designed by competent specialists; Building Regulations guidance varies by nation and risk area.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly interpret a radon test result?

No. It can capture the caller-supplied result and report details, but interpretation belongs with competent professionals and official guidance.

Will it advise whether the household should stay in a room or property?

No. Ziverly does not give health, exposure or occupancy advice.

Can it choose a mitigation system or promise a lower reading?

No. Investigation, design, installation, testing, performance and compliance remain with competent people.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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