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For Fire-and-smoke damage restoration services

AI call handling for
Fire-and-smoke damage restoration services.

A call after fire or smoke damage can come from a shaken homeowner, landlord, insurer or somebody helping the household. Ziverly can respond with restraint and gather only the broad restoration context while you are managing another incident, without suggesting that the property is safe to enter or clean.

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A familiar moment

The family waiting for the next practical step after the emergency response

You are coordinating equipment and documentation at another property when a family member calls after a contained fire. Ziverly can capture who is enquiring, stated authority, property and safe contact location, whether emergency services, insurer, loss adjuster, landlord or other professionals are involved, the broad affected areas, access status, displaced-occupant context volunteered by the caller and preferred contact. It does not ask for distressing detail, declare the building safe, advise entry, ventilation, cleaning, handling or salvage, classify soot, water, asbestos, chemicals, biohazards or waste, interpret insurance cover, accept custody or disposal, quote, accept work or promise attendance. Active fire, smoke, structural danger, hazardous exposure, unsafe utilities or immediate risk needs the appropriate emergency service and competent route rather than an ordinary callback.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The caller may still be processing the incident

A calm, practical first response matters more than collecting an exhaustive description.

Access cannot be assumed

Emergency services, structural concerns, utilities, contamination and insurer instructions may all affect when anybody can enter.

Restoration teams coordinate many moving parts

A new enquiry can be organised without pulling attention from containment, documentation and the affected household already being supported.

What a better handover can change

Less interruption.
More useful context.

Authority and professional involvement are visible

See who is calling and which emergency, property and insurance professionals are already engaged.

Only necessary context is gathered

Receive affected areas and access status without asking the family to repeat distressing detail.

Your next evidence request can persist

Add an approved insurer-reference, authority or safe-access-status question for the known property.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller authority, property, safe contact location, professionals involved, broad affected areas, access status and preferred contact without distressing detail.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved insurer-reference, authority or safe-access-status question so Ziverly can use your latest note if the caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When the current incident information and team are secure, verify your PIN to hear only the restoration enquiries and statuses you are permitted to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Biohazard, sharps, clinical or offensive waste must be risk-assessed, packaged, carried and disposed of through authorised routes.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell a caller whether it is safe to enter?

No. Entry and safety must be decided by emergency services and the relevant competent professionals.

Will it advise how to clean soot or handle damaged belongings?

No. Contamination, materials, salvage, waste and personal protection require specialist assessment and authorised procedures.

Can it confirm insurance cover or attendance?

No. Cover, authority, scope, price, acceptance and attendance remain with the insurer, responsible parties and you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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