For busy Dry-rot treatment specialists
A caller worried about dry rot may have seen fungal growth, damaged timber or a phrase in a survey report and already be imagining the worst. Ziverly can capture exactly what they have observed and what documents exist while you continue an inspection or treatment elsewhere without turning concern into a remote diagnosis.
A familiar moment
You are inspecting a subfloor when a homeowner rings after reading a report that mentions suspected fungal decay. Ziverly can gather the property type, affected area, visible signs in the caller's own words, when they noticed them, any report or previous work, access and whether refurbishment is planned. It does not confirm dry rot, identify the cause, prescribe treatment or comment on structural safety.
The useful handover
The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.
Where the pressure tends to gather
Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.
Fungal growth, cracking timber, damp and odour can be described in many ways and need appropriate inspection.
Leaks, ventilation, hidden construction and previous treatment may all be relevant without proving the problem remotely.
A homeowner may ask what must be removed or whether the building is safe before a competent person has assessed it.
What a better handover can change
Receive the location, visible signs and timing without Ziverly labelling the condition.
Keep survey findings, previous work and planned refurbishment visible for your own inspection conversation.
Add an approved survey window, document request or next question for that known homeowner if they call again.
Navi, The Guide
For dry-rot investigation and treatment, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.
Before, during and after the call
Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review the affected area, visible signs, timing, existing reports, previous work, access and any planned refurbishment before responding.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add an approved inspection window, document request or next question so Ziverly has the latest context if the homeowner returns.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
Use PIN-protected Owner Voice Access to hear which dry-rot enquiries await reports, an inspection decision or response and update their status.
Use your own numbers
If an average treatment project is worth around £15,000 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.
The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.
Useful boundaries for call handling
Diagnosis should distinguish moisture sources before treatment; structural, chemical, waste and Building Regulations duties apply according to the remedy.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
A few practical questions
Use these answers to decide where Ziverly could help and where the conversation should always return to you.
No. It can record what the caller sees or what a report says, while identification requires your appropriate inspection.
No. Ziverly does not prescribe removal, chemicals, repairs or moisture-control work before competent assessment.
No. Structural safety and any urgent precautions belong with suitably competent professionals and the appropriate emergency route where necessary.
Try the smallest useful version
Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.
No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.