For busy Draught-proofing services

Call handling for Draught-proofing services, without losing focus on the job.

A draught-proofing call may begin with a cold hallway, rattling sash windows or a room that never feels comfortable. Those observations are useful, but they do not by themselves reveal how the home should be sealed or ventilated. Ziverly can organise where and when the issue is noticed while you are working in another property.

See what could help Try your own numbers

A familiar moment

The period home with cold air around several features

You are fitting seals at another house when a homeowner calls about draughts around sash windows, floorboards and an unused fireplace. Ziverly can capture the property type and status, affected rooms and features, timing and conditions when the caller notices air movement, existing ventilation, heating or insulation information they volunteer, previous work, damp or condensation observations, access, reports and preferred response. It does not diagnose the air path, damp, condensation or building defects, advise blocking vents or flues, assess combustion appliances, ventilation, fire safety or indoor air quality, select materials, predict energy savings, quote, accept the work or promise comfort and compliance. Assessment and any coordinated ventilation, heating, conservation or safety decisions remain with competent people.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

A draught can have several possible paths

Windows, doors, floors, chimneys and service penetrations may behave differently and require inspection rather than assumption.

Sealing and ventilation must be considered together

A comfort concern should never lead reception to recommend blocking intentional ventilation or appliance air supplies.

Detailed fitting keeps you occupied

New calls can be organised while you measure, prepare and install materials carefully in another home.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The pattern of the concern is visible

Review rooms, affected features, timing, previous work, ventilation context and caller-observed moisture signs.

Safety and performance are not guessed

Approved boundaries keep diagnosis, airflow, flues, ventilation, materials, savings and compliance with proper assessment.

A location detail can follow the caller

Add the window, door, floor or previous-work question you want Ziverly to ask during a return call.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about domestic draught-proofing jobs is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, affected rooms and features, timing, existing ventilation, previous work and moisture observations after your chosen alert.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an AI-facing note with the assessment response window or the window, floor, vent or previous-work detail still needed.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once the current seals, tools and customer's home are secure, use PIN-protected Owner Voice Access to hear which draught-proofing enquiries remain open.

Use your own numbers

What might unanswered calls represent for your business?

If an average draught-proofing job is worth around £450 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations and, for some projects, planning permission apply; requirements and self-certification arrangements differ across the UK nations.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say where a draught is coming from?

No. It records where and when the caller notices it; identifying air leakage and building causes requires assessment.

Will it advise someone to block a vent or chimney?

No. Ventilation, flues, combustion air and fire safety must remain with competent professionals.

Can it promise lower bills or a warmer room?

No. Suitability, materials, energy performance, comfort, price and compliance depend on the property and completed work.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Insulation, damp & property resilience