Get in touch

For Auction valuation and collection services

AI call handling for
Auction valuation and collection services.

An auction-valuation enquiry may concern one interesting item, a collection built over decades or the contents of a family home. Ziverly can gather the items, household context, caller's stated authority and collection access while you are visiting or cataloguing elsewhere, without offering a value or accepting custody.

Create your free account Try your own numbers ↓

A familiar moment

The family home with several items that may suit auction

You are cataloguing another consignment when a family member calls about furniture, pictures and smaller items in a relative's home. Ziverly can record who is calling and their stated role, the property, broad item types and quantities, makers or provenance if known, photographs or documents available, condition in the caller's words, other decision-makers, access, timing and whether a clearance is also being considered. It does not establish authority, authenticate or value items, advise reserves, predict a sale, quote commission, accept a consignment, arrange collection or take custody.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

A household can contain several different markets

Furniture, art, jewellery and ordinary contents may need separate expertise rather than one instant opinion.

Authority and ownership need checking

Relatives, executors, owners and advisers can have different roles that a first call cannot verify.

An estimate is not a guaranteed sale result

Condition, attribution, demand, reserves, fees and the auction itself all affect what happens next.

What a better handover can change

Less interruption.
More useful context.

Items and household context stay together

Review broad categories, quantities, documents and why the enquiry has arisen before deciding who should respond.

Authority remains clearly marked

Keep the caller's stated role and other decision-makers visible for your own verification.

Your approved evidence request can persist

Add a photograph request, valuation-visit discussion or collection conversation for that known caller without implying a value or acceptance.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who called, their stated role, the property, item types and quantities, provenance or documents, condition, decision-makers, access and timing in one record.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved photograph request, valuation-visit discussion or collection conversation so Ziverly can use your latest context if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After verifying your PIN, hear which auction enquiries await images, authority checks, a visit or response and update their status.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Auction terms, seller commission, reserves, conflicts, anti-money-laundering rules for art market participants and transport liability may apply.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly estimate what an item might sell for?

No. It gathers the introductory details, while identification, attribution, condition and auction estimates require appropriate professional review.

Will it agree a reserve or predict the sale result?

No. Reserves, fees, terms and possible outcomes remain part of your formal consignment process.

Can it accept items or arrange collection?

No. Valuation, acceptance, collection and custody exist only after your authority and consignment checks are complete.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
← Back to Household support, valuations & life events