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For SEND home tutors

AI call handling for
SEND home tutors.

A family looking for home tuition may need space to explain the subject, education stage and the support already in place without having to tell their whole story at once. Ziverly can welcome that enquiry while you are teaching, keeping the first conversation focused and respectful without diagnosing needs or promising that you are the right tutor.

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A familiar moment

The parent seeking calm maths support before a return to school

You are in a tuition session when a parent calls about a young person preparing to return after time away from school. Ziverly can capture who is calling and their stated relationship, the learner's age or education stage at a broad level, subject and curriculum context, current school, home-education or alternative-provision arrangement, priorities in the family's words, communication, sensory or session preferences they choose to share, existing SENCO, teacher, tutor, educational psychologist, therapist or local-authority involvement, location, preferred format and times, household access and preferred contact. It does not diagnose or assess a special educational need, interpret an EHCP or professional report, recommend teaching, behavioural, therapeutic or safeguarding approaches, test the learner, promise progress, qualifications, compatibility, vetting, availability or a place, quote or book tuition. Immediate safeguarding, welfare, mental-health or medical concerns require the appropriate responsible, safeguarding, clinical or emergency route rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The learner is more than a diagnosis or document

Interests, communication and the family's priorities matter, while formal needs and suitability require proper discussion.

Education arrangements vary widely

School, home education, alternative provision and professional involvement can change the starting point for tuition.

A current learner needs undivided attention

A new family can be heard without interrupting the calm, consistent session already underway.

What a better handover can change

Less interruption.
More useful context.

Subject and education context are ready

Review the learner's stage, broad arrangement and the family's reason for seeking tuition.

Volunteered preferences stay connected

Keep communication, sensory and session preferences visible without turning them into an assessment.

Your approved introduction question can persist

Add a curriculum, existing-support or introductory-call question for that known family.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller relationship, learner's broad education stage, subject, current arrangement, family-raised priorities and preferences, professionals involved, location, possible format, timing, access and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved curriculum, current-support or introductory-call question so Ziverly can use your latest note if that family calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current learner's session and notes are complete and private, verify your PIN to hear only the tuition enquiries and statuses you are permitted to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

No general statutory register; safeguarding, reasonable adjustments, competence and coordination with education or care plans are important.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide whether a tutor is suitable for a learner with SEND?

No. Needs, teaching approach, safeguarding, compatibility and suitability require your careful process with the family.

Will it interpret an EHCP or recommend a teaching plan?

No. It can note that documents or professionals are involved, but educational interpretation and planning remain with qualified people.

Can it promise progress, availability or safeguarding checks?

No. Outcomes, checks, terms, availability and acceptance remain with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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