For busy Private domestic staffing agencies

Call handling for Private domestic staffing agencies, without losing focus on the job.

A household looking for a housekeeper, chef, chauffeur or wider domestic team often begins with a confidential conversation about how the home works. Ziverly can gather the role, location and working pattern while your consultants are interviewing or speaking with another family, without promising a candidate or making claims about vetting.

See what could help Try your own numbers

A familiar moment

The household beginning a search for a long-term housekeeper

Your consultant is in a candidate interview when a prospective client calls about a live-out role across a family home. Ziverly can record the caller's authority, role sought, household location, broad working pattern, anticipated start, accommodation or travel context where relevant, other staff, pets, essential duties in broad terms and preferred confidential contact. It does not request unnecessary information about children or household security, match or recommend a candidate, confirm availability, describe checks as complete, advise on employment status, payroll, immigration, right to work or safeguarding, accept an instruction, quote or promise placement. Urgent safeguarding concerns must use the appropriate specialist or emergency route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The brief is personal and commercially important

A family may need discretion while still giving enough role and schedule context for a sensible first discussion.

Vetting language must be exact

Checks, references, eligibility and employment responsibilities cannot be assumed or overstated during an introductory call.

Candidate conversations need full attention

New client enquiries can be captured without interrupting an interview, reference discussion or confidential household meeting.

What a better handover can change

Less interruption now, a clearer thread afterwards.

A clearer staffing brief

Review the role, location, working pattern, start context, duties and authorised contact before assigning a consultant.

Confidentiality begins at first contact

Your approved intake can avoid access codes, detailed itineraries and unnecessary information about children or family routines.

The next brief question is available

Add the approved working-pattern, accommodation or role-priority question for that known household's next call.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for private household staffing enquiries, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See the authorised contact, role, location, working pattern, broad duties and timing in a permission-aware App summary or enabled alert.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved schedule, accommodation or role-priority question so Ziverly can use it when that household calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After candidate and client information is secure, verify your PIN to hear which staffing enquiries await consultant review within your permissions.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Employment-agency law, data protection, right-to-work and accurate vetting claims apply; payroll responsibility depends on the engagement model.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that a suitable candidate is available?

No. It gathers the initial brief; candidate selection, interviews, checks, availability and offers remain with your agency and client.

Will it make vetting or right-to-work claims?

No. Checks and employment responsibilities must be described only after your authorised process has been completed.

Does it collect household security information?

No. The introductory enquiry should not include alarm codes, key details, travel itineraries or other unnecessary security information.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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