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For Personal concierge and errand services

AI call handling for
Personal concierge and errand services.

A concierge enquiry may be a straightforward collection or the beginning of regular practical support, but authority, money and access need clear boundaries. Ziverly can gather the broad request while you are helping another client, without making arrangements or taking responsibility for the task.

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A familiar moment

The household trying to coordinate several errands before a hospital return

You are completing a pre-agreed collection for another client when a family member calls about practical help before a relative returns home. Ziverly can capture who is calling and their stated relationship or authority, who the support is for, broad task types such as collections, deliveries, waiting-in or household coordination, locations at a general level, desired timing, mobility or communication preferences the caller chooses to mention, other family or professional involvement, whether keys, purchases, driving, confidential documents, medicines, animals or appointments may be involved and the preferred contact route. It does not make bookings, purchases, payments, transfers or promises, collect card, bank, password, access-code or medical details, accept keys, cash, documents, medicines, vehicles, animals or goods, verify authority, provide care, clinical, legal or financial advice, accept the task or confirm availability. Immediate health, welfare, safeguarding, security or other danger needs the appropriate urgent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

A simple errand can carry hidden responsibility

Money, keys, medicines, documents and transport each need explicit terms and authority.

Several people may be coordinating

Family members, clients and professionals can have different information and decision-making roles.

Current commitments cannot be abandoned

A new household can receive a calm response without interrupting another client's agreed task.

What a better handover can change

Less interruption.
More useful context.

The broad request is easy to understand

Review who needs support, the task types, locations and timing before discussing what you can offer.

Sensitive boundaries appear early

See whether money, keys, medicines or documents are mentioned without collecting the protected details themselves.

Your approved preparation can continue

Add an authority-document or task-list request for that known caller within your secure process.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who is calling and their stated authority, who support is for, broad tasks and locations, timing, preferences, other people involved, sensitive-boundary flags and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved authority-document or task-list request so Ziverly can use your latest preparation note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing the current client's agreed task, verify your PIN to hear only the concierge enquiries you are permitted to access and which await a careful response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

No general licence; insurance, key handling, client money, driving, purchases and data access need clear controls.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly book appointments or buy items for the caller?

No. It gathers the broad request; purchases, bookings and commitments remain within your controlled process.

Will it collect card details or door codes?

No. Payment secrets, passwords, access codes and similar protected information must not be taken in an introductory call.

Can it confirm that you will complete the errand?

No. Authority, scope, availability, terms and acceptance remain with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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