For busy Nanny placement agencies

Call handling for Nanny placement agencies, without losing focus on the job.

A family looking for a nanny may be planning well ahead or trying to resolve a change in care arrangements quickly. Ziverly can gather the broad role, location and working pattern while your team is interviewing or supporting another placement, without promising a candidate or making claims about checks.

See what could help Try your own numbers

A familiar moment

The family whose return-to-work date is approaching

You are in a candidate interview when a parent calls about finding a nanny before returning to work. Ziverly can capture who is enquiring, location, desired start and expected duration, live-in, live-out, temporary, permanent, full-time, part-time or shared arrangement as caller-described preferences, broad days and hours, number and age bands of children without names or unnecessary personal detail, routine travel, driving, pets, languages, additional household duties or accessibility requirements only at an introductory level, whether payroll or employment support may be discussed, preferred contact and suitable callback times. It does not assess the family or candidate, collect detailed information about children, request identity documents, references, DBS information, right-to-work evidence, financial details, access codes or safeguarding disclosures, promise vetting, suitability, availability, introduction, interview, employment terms, fee, start date or placement, give employment, tax, immigration, safeguarding or legal advice, or accept an instruction. An immediate safeguarding concern must use the appropriate safeguarding, police or emergency route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

A role is more than a weekly timetable

Household routine, duties, travel, continuity and employment arrangements all need careful later discussion.

Checks must never be assumed

Families need clear information about who verifies identity, references, right to work and safeguarding evidence.

Interviews deserve full attention

A new family can be welcomed without interrupting the candidate or placement currently in front of your team.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The broad role arrives organised

Review location, start, working pattern, household context and contact preferences before discussing the agency process.

Sensitive information stays out of intake

Your approved wording can limit the first call to necessary context and keep checks within secure procedures.

Your preparation question can persist

Add an approved timetable, duties or process question for that known family without collecting unnecessary child data.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about nanny placement enquiries is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review location, desired start, working pattern, broad household context and preferred contact without unnecessary information about children.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved timetable, duties or process question so Ziverly can use your latest preparation note if the family calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current interview and candidate information are secure, verify your PIN to hear only the placement enquiries and statuses you are permitted to access.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Employment-agency, data, right-to-work and safeguarding duties apply; agencies should state who performs DBS and reference checks.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say that a particular nanny is suitable or available?

No. Candidate checks, matching, interviews, availability and selection remain with your agency and the family.

Will it promise that DBS, references or right-to-work checks are complete?

No. It makes no vetting claim; evidence and responsibility must be explained through your secure process.

Can it agree fees, employment terms or a placement?

No. Instructions, contracts, payroll, fees, introductions and employment decisions remain with authorised people.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Home staffing, childcare & education