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For Lactation consultants

AI call handling for
Lactation consultants.

A feeding-support enquiry can arrive when a family is tired, worried and unsure which kind of help they need. Ziverly can welcome them calmly and gather only the broad consultation context while you are supporting another family, without offering feeding or clinical advice.

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A familiar moment

The parent looking for support after coming home

You are in a private consultation when a parent calls after discharge and asks about help at home. Ziverly can capture who is enquiring, location and access, the baby's age or expected arrival in broad terms, the family's stated reason for seeking support, communication preferences, whether a midwife, health visitor, GP, infant-feeding team or other professional is already involved, and preferred contact. It does not assess feeding, milk supply, latch, weight, pain, hydration, infant or maternal health, diagnose or recommend techniques, products or medicines, make safeguarding or consent decisions, request distressing or unnecessary clinical detail, quote, accept care or promise availability. Urgent concerns about a baby, parent or pregnancy need the appropriate maternity, paediatric, clinical or emergency route rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Families may call at a vulnerable moment

The first response needs warmth and patience without crossing into assessment or advice.

Clinical and practical questions can overlap

Existing maternity and health support must remain visible so urgent concerns are not treated as ordinary administration.

Another family's privacy matters too

A new enquiry can be acknowledged without interrupting the consultation already under way.

What a better handover can change

Less interruption.
More useful context.

The family's preferred contact is clear

See who is calling, where support is sought and which professionals are already involved before responding.

Boundaries remain compassionate

Your approved wording can direct urgent health concerns appropriately without sounding dismissive.

Your preparation question can persist

Add an approved communication, professional-contact or appointment-context question for the known family.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who is enquiring, broad support request, location, communication preferences, existing professional involvement and preferred contact without unnecessary clinical detail.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved communication, professional-contact or appointment-context question so Ziverly can use your latest note if the family rings again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current confidential consultation, verify your PIN to hear only the lactation-support enquiries and statuses you are permitted to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Lactation consultant is not a UK statutory protected title; IBCLC certification is a widely recognised credential and clinical concerns require referral.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly give breastfeeding or feeding advice?

No. It can gather introductory context, but assessment and advice remain within your professional consultation and the appropriate clinical services.

Will it decide whether a concern is urgent?

No. Your approved safety wording can direct urgent maternal or infant concerns to the appropriate maternity, paediatric, clinical or emergency route.

Can it confirm a home consultation?

No. Ziverly records the enquiry; suitability, consent, availability, fees and acceptance remain with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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