For busy Au-pair placement agencies

Call handling for Au-pair placement agencies, without losing focus on the job.

An au-pair enquiry combines family life, a live-in cultural-exchange arrangement and important employment, immigration and safeguarding boundaries. Ziverly can gather the family's broad needs, location, dates and working pattern without requesting unnecessary details about children or suggesting that a candidate, check or placement is already available.

See what could help Try your own numbers

A familiar moment

The family exploring support for the next school year

You are speaking with a candidate and host family when another household calls about an au-pair arrangement beginning after the summer. Ziverly can capture who is enquiring, family location, proposed start and duration, broad household-help and childcare pattern, accommodation context at an introductory level, languages, driving or other preferences raised by the caller, existing agency involvement and preferred response. It does not request children's full names, schools, schedules, health information or other unnecessary personal detail, confirm candidates, availability, identity, references, vetting, right to work, immigration status or safeguarding suitability, define pay or duties, give employment, tax, immigration or legal advice, accept an application, book or promise a match. Formal checks, family and candidate discussions, agreements and safeguarding remain with authorised people and the agency's process.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The arrangement is more than a childcare vacancy

Cultural exchange, accommodation, household expectations and family routines need careful discussion rather than an instant match.

Sensitive family information must be limited

The first call should gather only what is needed to understand the enquiry, without collecting detailed information about children.

Checks cannot be summarised as a promise

Candidate identity, references, immigration, right-to-work and safeguarding processes must remain explicit and properly completed.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The family brief begins at the right level

Review location, timing, broad working pattern, accommodation and preferences without turning intake into an application.

No candidate or check is implied

Approved wording avoids availability, matching, vetting, immigration, employment and safeguarding assurances.

A permitted household detail can be retained

Add the start-date, accommodation or working-pattern question you want Ziverly to ask if the known family contact returns.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for family au-pair placement enquiries, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the permitted family summary of location, start and duration, broad working pattern, accommodation, preferences and existing agency involvement.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an AI-facing note with the response window or a permitted start-date, accommodation or working-pattern question for that known family contact.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current candidate and family information are secure, verify your PIN to hear only the placement enquiries you are authorised to access.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Immigration and right-to-work requirements are decisive; the UK has no dedicated au-pair visa route, and employment status depends on facts.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly confirm that an au pair is available or suitable?

No. It gathers the family's broad enquiry; candidate matching and suitability require the agency's full process.

Will it confirm vetting, right to work or immigration status?

No. Formal identity, reference, safeguarding, immigration and employment checks remain with authorised people.

What information about children will it collect?

Only limited introductory context you approve. It should not request unnecessary names, school details, schedules, health information or other sensitive data.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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