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For Au-pair placement agencies

AI call handling for
Au-pair placement agencies.

An au-pair enquiry combines family life, a live-in cultural-exchange arrangement and important employment, immigration and safeguarding boundaries. Ziverly can gather the family's broad needs, location, dates and working pattern without requesting unnecessary details about children or suggesting that a candidate, check or placement is already available.

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A familiar moment

The family exploring support for the next school year

You are speaking with a candidate and host family when another household calls about an au-pair arrangement beginning after the summer. Ziverly can capture who is enquiring, family location, proposed start and duration, broad household-help and childcare pattern, accommodation context at an introductory level, languages, driving or other preferences raised by the caller, existing agency involvement and preferred response. It does not request children's full names, schools, schedules, health information or other unnecessary personal detail, confirm candidates, availability, identity, references, vetting, right to work, immigration status or safeguarding suitability, define pay or duties, give employment, tax, immigration or legal advice, accept an application, book or promise a match. Formal checks, family and candidate discussions, agreements and safeguarding remain with authorised people and the agency's process.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The arrangement is more than a childcare vacancy

Cultural exchange, accommodation, household expectations and family routines need careful discussion rather than an instant match.

Sensitive family information must be limited

The first call should gather only what is needed to understand the enquiry, without collecting detailed information about children.

Checks cannot be summarised as a promise

Candidate identity, references, immigration, right-to-work and safeguarding processes must remain explicit and properly completed.

What a better handover can change

Less interruption.
More useful context.

The family brief begins at the right level

Review location, timing, broad working pattern, accommodation and preferences without turning intake into an application.

No candidate or check is implied

Approved wording avoids availability, matching, vetting, immigration, employment and safeguarding assurances.

A permitted household detail can be retained

Add the start-date, accommodation or working-pattern question you want Ziverly to ask if the known family contact returns.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the permitted family summary of location, start and duration, broad working pattern, accommodation, preferences and existing agency involvement.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an AI-facing note with the response window or a permitted start-date, accommodation or working-pattern question for that known family contact.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current candidate and family information are secure, verify your PIN to hear only the placement enquiries you are authorised to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Immigration and right-to-work requirements are decisive; the UK has no dedicated au-pair visa route, and employment status depends on facts.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly confirm that an au pair is available or suitable?

No. It gathers the family's broad enquiry; candidate matching and suitability require the agency's full process.

Will it confirm vetting, right to work or immigration status?

No. Formal identity, reference, safeguarding, immigration and employment checks remain with authorised people.

What information about children will it collect?

Only limited introductory context you approve. It should not request unnecessary names, school details, schedules, health information or other sensitive data.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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