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For High-level window-cleaning teams

AI call handling for
High-level window-cleaning teams.

Calls about inaccessible glazing often arrive while you are already concentrating on height, equipment and the area below. Ziverly can gather the building and safe ground-level context without distracting you or deciding which access method and conditions are suitable.

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A familiar moment

The roof lantern nobody can reach from inside

You are completing another high-level clean when a homeowner calls about upper glazing and a roof lantern above an extension. Ziverly can capture the property type and storeys, glazing areas, caller-estimated height without validation, internal and external access described, conservatories, extensions, slopes, fragile surfaces, neighbouring land, roads, overhead lines or public areas mentioned, current condition, last clean, frequency sought, photographs taken safely from ground level, parking, water or power availability only as caller-reported context, timing and preferred contact. It does not tell anyone to climb, open windows, access a roof or measure at height, choose ropes, poles, platforms or other equipment, assess surfaces, exclusion zones, electrical hazards, weather or safe working conditions, recommend chemicals, quote, book or promise attendance. Loose glazing, falling material, contact with live electrics or immediate danger needs the appropriate emergency and competent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The glass is only part of the site

Extensions, public areas, overhead hazards and neighbouring boundaries can matter before access is planned.

Callers may underestimate height

A description helps with triage but cannot replace your competent site assessment.

Work at height needs full concentration

The next customer can be heard while you remain focused on equipment, movement and the area below.

What a better handover can change

Less interruption.
More useful context.

Glazing and surroundings arrive together

Review the areas involved, property height and nearby constraints before discussing your process.

Safe evidence stays safe

Ask only for photographs already taken from ground level rather than encouraging risky inspection.

Repeat and one-off needs are separated

Know whether the caller wants a single clean or a recurring arrangement without confirming availability.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See the property, glazing areas, reported height, access, extensions, nearby hazards, safe ground-level photographs, cleaning history, frequency, parking and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe ground-level photograph, access-contact or building-detail request so Ziverly can use your latest preparation note if the caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once you are safely down and the current equipment is secure, verify your PIN to hear which high-level cleaning enquiries await a site decision or response.

    With Owner Voice Access enabled in the Ziverly App, you can ask by phone for current conditions locally and a short forecast for your configured area as planning context. Access methods, working-at-height limits and whether a clean proceeds remain entirely with you and other competent people.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

No trade-specific statutory licence; COSHH, safe work at height, electrical safety and waste duties apply according to methods and products used.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide which access equipment is needed?

No. Height, surfaces, hazards, exclusion areas and equipment require your competent assessment.

Will it ask a caller to climb for photographs or measurements?

No. It only gathers observations and images already obtained safely from ground level.

Can it confirm that the weather or site is suitable?

No. Working conditions, method, price and attendance remain with you and other competent people.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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