For busy High-level window-cleaning teams

Call handling for High-level window-cleaning teams, without losing focus on the job.

Calls about inaccessible glazing often arrive while you are already concentrating on height, equipment and the area below. Ziverly can gather the building and safe ground-level context without distracting you or deciding which access method and conditions are suitable.

See what could help Try your own numbers

A familiar moment

The roof lantern nobody can reach from inside

You are completing another high-level clean when a homeowner calls about upper glazing and a roof lantern above an extension. Ziverly can capture the property type and storeys, glazing areas, caller-estimated height without validation, internal and external access described, conservatories, extensions, slopes, fragile surfaces, neighbouring land, roads, overhead lines or public areas mentioned, current condition, last clean, frequency sought, photographs taken safely from ground level, parking, water or power availability only as caller-reported context, timing and preferred contact. It does not tell anyone to climb, open windows, access a roof or measure at height, choose ropes, poles, platforms or other equipment, assess surfaces, exclusion zones, electrical hazards, weather or safe working conditions, recommend chemicals, quote, book or promise attendance. Loose glazing, falling material, contact with live electrics or immediate danger needs the appropriate emergency and competent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The glass is only part of the site

Extensions, public areas, overhead hazards and neighbouring boundaries can matter before access is planned.

Callers may underestimate height

A description helps with triage but cannot replace your competent site assessment.

Work at height needs full concentration

The next customer can be heard while you remain focused on equipment, movement and the area below.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Glazing and surroundings arrive together

Review the areas involved, property height and nearby constraints before discussing your process.

Safe evidence stays safe

Ask only for photographs already taken from ground level rather than encouraging risky inspection.

Repeat and one-off needs are separated

Know whether the caller wants a single clean or a recurring arrangement without confirming availability.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For high-level window cleaning, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See the property, glazing areas, reported height, access, extensions, nearby hazards, safe ground-level photographs, cleaning history, frequency, parking and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe ground-level photograph, access-contact or building-detail request so Ziverly can use your latest preparation note if the caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once you are safely down and the current equipment is secure, verify your PIN to hear which high-level cleaning enquiries await a site decision or response.

    With Owner Voice Access enabled in the Ziverly App, you can ask by phone for current conditions locally and a short forecast for your configured area as planning context. Access methods, working-at-height limits and whether a clean proceeds remain entirely with you and other competent people.

Use your own numbers

What might unanswered calls represent for your business?

If an average clean is worth around £180 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

No trade-specific statutory licence; COSHH, safe work at height, electrical safety and waste duties apply according to methods and products used.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly decide which access equipment is needed?

No. Height, surfaces, hazards, exclusion areas and equipment require your competent assessment.

Will it ask a caller to climb for photographs or measurements?

No. It only gathers observations and images already obtained safely from ground level.

Can it confirm that the weather or site is suitable?

No. Working conditions, method, price and attendance remain with you and other competent people.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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