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For Wood-burning and multifuel stove installers

AI call handling for
Wood-burning and multifuel stove installers.

A stove enquiry may begin with an empty fireplace, an old appliance or plans for a room renovation. Ziverly can gather the property, fuel and chimney context while you are completing another installation, without selecting an appliance or suggesting that an existing setup is safe to use.

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A familiar moment

The homeowner planning a stove before the room is replastered

You are testing and documenting another installation when a homeowner calls about fitting a multifuel stove during renovation. Ziverly can capture the property type and room, existing fireplace, chimney, flue or liner details as caller-described information, current and proposed fuel, appliance preferences, existing surveys or sweep reports, ventilation and carbon-monoxide alarm context if volunteered, listed or conservation status if known, project stage, access and preferred contact. It does not calculate heat requirements, select an appliance, liner, hearth, ventilation or fuel, diagnose a chimney or flue, assess compliance or safe use, interpret permissions, give lighting, repair or continued-use instructions, promise certification, performance, price or attendance, or accept the work. Smoke, fire, suspected carbon monoxide, a gas or fuel concern or immediate danger needs the appropriate emergency and competent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The appliance is only one part of the installation

Room demand, chimney, flue, hearth, ventilation, fuel and property context all need competent assessment.

Existing use cannot be endorsed remotely

A caller's description is not enough to judge combustion, ventilation, flue condition or compliance.

Commissioning needs uninterrupted attention

A future customer can still be heard while you complete testing and documentation properly.

What a better handover can change

Less interruption.
More useful context.

The whole property context is ready

Review the room, fireplace, chimney, fuel, documents and project stage before returning the enquiry.

Safety boundaries stay firm

Your approved wording can keep planning conversations separate from smoke, fire and carbon-monoxide concerns.

Your evidence request can persist

Add an approved sweep report, fireplace photograph or property-status question for that known homeowner.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review room and property, existing fireplace or stove, chimney and fuel context, available reports, project stage, access and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved sweep-report, fireplace-photograph or property-status request so Ziverly can use your latest note if the caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current appliance, testing equipment and documentation are secure, verify your PIN to hear which stove enquiries await evidence or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Solid-fuel and biomass appliance work must meet combustion and Building Regulations requirements; HETAS or another authorised route is commonly used.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly choose the right stove size?

No. Heat demand, room, appliance, ventilation and system design remain with competent installers after assessment.

Will it tell a caller whether an existing stove is safe to use?

No. Appliance, chimney, flue and combustion safety need appropriate inspection; urgent concerns must use the relevant safety route.

Can it promise certification or permission?

No. Property context, specification, authorised installation route, approvals, price and timing remain within your professional process.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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