For busy Wood-burning and multifuel stove installers

Call handling for Wood-burning and multifuel stove installers, without losing focus on the job.

A stove enquiry may begin with an empty fireplace, an old appliance or plans for a room renovation. Ziverly can gather the property, fuel and chimney context while you are completing another installation, without selecting an appliance or suggesting that an existing setup is safe to use.

See what could help Try your own numbers

A familiar moment

The homeowner planning a stove before the room is replastered

You are testing and documenting another installation when a homeowner calls about fitting a multifuel stove during renovation. Ziverly can capture the property type and room, existing fireplace, chimney, flue or liner details as caller-described information, current and proposed fuel, appliance preferences, existing surveys or sweep reports, ventilation and carbon-monoxide alarm context if volunteered, listed or conservation status if known, project stage, access and preferred contact. It does not calculate heat requirements, select an appliance, liner, hearth, ventilation or fuel, diagnose a chimney or flue, assess compliance or safe use, interpret permissions, give lighting, repair or continued-use instructions, promise certification, performance, price or attendance, or accept the work. Smoke, fire, suspected carbon monoxide, a gas or fuel concern or immediate danger needs the appropriate emergency and competent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The appliance is only one part of the installation

Room demand, chimney, flue, hearth, ventilation, fuel and property context all need competent assessment.

Existing use cannot be endorsed remotely

A caller's description is not enough to judge combustion, ventilation, flue condition or compliance.

Commissioning needs uninterrupted attention

A future customer can still be heard while you complete testing and documentation properly.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The whole property context is ready

Review the room, fireplace, chimney, fuel, documents and project stage before returning the enquiry.

Safety boundaries stay firm

Your approved wording can keep planning conversations separate from smoke, fire and carbon-monoxide concerns.

Your evidence request can persist

Add an approved sweep report, fireplace photograph or property-status question for that known homeowner.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For stove installations, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review room and property, existing fireplace or stove, chimney and fuel context, available reports, project stage, access and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved sweep-report, fireplace-photograph or property-status request so Ziverly can use your latest note if the caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current appliance, testing equipment and documentation are secure, verify your PIN to hear which stove enquiries await evidence or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average stove installation is worth around £1,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Solid-fuel and biomass appliance work must meet combustion and Building Regulations requirements; HETAS or another authorised route is commonly used.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly choose the right stove size?

No. Heat demand, room, appliance, ventilation and system design remain with competent installers after assessment.

Will it tell a caller whether an existing stove is safe to use?

No. Appliance, chimney, flue and combustion safety need appropriate inspection; urgent concerns must use the relevant safety route.

Can it promise certification or permission?

No. Property context, specification, authorised installation route, approvals, price and timing remain within your professional process.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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