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For Stove servicing and repair services

AI call handling for
Stove servicing and repair services.

A stove enquiry may be a planned annual service or a worrying change in smoke, draught, seals or burning behaviour. Ziverly can gather safe observations and appliance history while you are servicing elsewhere, without diagnosing combustion or advising continued use.

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A familiar moment

The stove that has started smoking into the room

You are inspecting another appliance when a householder calls because smoke entered the room after lighting their stove. Ziverly can capture the appliance and fuel type as known, what the caller observed from a safe place, whether the appliance is in use, when the change began, carbon-monoxide alarm information they volunteer, chimney or flue history, last service or sweep, recent building work, ventilation changes, property and access. It does not diagnose draught, blockage, seals, flue, chimney or combustion, advise relighting, adjustment, sweeping or repair, interpret an alarm, confirm appliance safety, promise attendance, quote or accept work. Smoke, fire, a carbon-monoxide alarm or symptoms of carbon-monoxide exposure require the approved emergency, evacuation and competent-gas-or-solid-fuel route rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Similar symptoms can signal different hazards

Fuel, air supply, appliance condition, flue and chimney performance need competent inspection rather than phone diagnosis.

Maintenance history changes the questions

Installation, servicing, sweeping and building alterations can all provide relevant context without proving a cause.

Combustion work demands concentration

Testing and safe reassembly cannot be divided with an urgent new phone conversation.

What a better handover can change

Less interruption.
More useful context.

Safety-critical observations stay prominent

See smoke, alarms, symptoms and whether the appliance is in use before considering any ordinary service response.

Appliance and chimney history are connected

Keep fuel, model, last service, sweep and recent property changes together for your review.

Your approved service update can persist

Add a document request, callback window or service question for that known caller without confirming the appliance is safe.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the appliance and fuel, safe observations, current use, timing, alarm information volunteered, chimney and flue history, last service or sweep, recent work, ventilation context and access.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved callback window, document request or service question so Ziverly can use the right update if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing combustion checks safely, verify your PIN to hear which stove enquiries were prioritised for smoke, alarm or service concerns and update their status.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Solid-fuel and biomass appliance work must meet combustion and Building Regulations requirements; HETAS or another authorised route is commonly used.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell the caller whether it is safe to keep using the stove?

No. Smoke, alarms or suspected combustion problems need the appropriate urgent and competent route, not remote reassurance.

Will it diagnose a blocked flue or failed seal?

No. It records safe observations; the appliance, flue and chimney require suitable inspection.

Can it promise a service visit is on the way?

No. Your team decides whether and when a stove visit can take place; Ziverly can only repeat a service update you have approved.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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