For busy Solar-thermal installers

Call handling for Solar-thermal installers, without losing focus on the job.

A homeowner asking about solar water heating may already have solar panels, may be replacing a cylinder or may simply want to understand whether a roof and hot-water system deserve a closer look. Ziverly can separate those starting points while you are commissioning or servicing another installation.

See what could help Try your own numbers

A familiar moment

The household planning hot-water changes alongside a roof project

You are checking controls on another system when a homeowner calls about adding solar thermal while their roof is due for work. Ziverly can record the property, household and broad hot-water use, current boiler, cylinder and controls as described, existing solar equipment, proposed collector area, roof access and orientation volunteered by the caller, drawings or energy documents, other professionals involved, project stage and preferred response. It does not size collectors or storage, predict output, savings or payback, assess roof structure, shade, plumbing, water hygiene, electrical supply or system compatibility, interpret incentives, planning or compliance, quote, accept the work or promise performance. Survey, design and installation remain with competent roofing, plumbing, electrical and heating professionals as appropriate.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The collector is part of a wider system

Hot-water demand, storage, controls, existing heat sources and roof work all help define the next professional conversation.

Performance claims need proper evidence

A caller's roof description cannot establish solar resource, system size, compatibility, savings or payback.

Commissioning requires uninterrupted checks

A new project can be organised without pulling you away from temperatures, controls and another customer's system.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The existing system is visible early

Review the property, hot-water context, cylinder, controls, existing solar equipment, roof notes and project team.

Design promises remain protected

Approved wording keeps sizing, output, structure, services, incentives and compliance within competent assessment.

A document question can be retained

Add the cylinder, roof-plan or energy-document detail you want Ziverly to ask if the homeowner returns.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for domestic solar-thermal projects, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, hot-water use, cylinder, controls, existing solar equipment, proposed collector area and project documents after your alert.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an AI-facing note with the agreed response window or the cylinder, roof-plan or energy-document question still needed from that project contact.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current system is safely commissioned, verify your PIN to hear which solar-thermal enquiries remain open and update their status.

Use your own numbers

What might unanswered calls represent for your business?

If an average solar-thermal installation is worth around £1,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say how much hot water a system will provide?

No. Output and performance depend on professional survey, design, equipment, use and conditions.

Will it assess whether the roof or cylinder is suitable?

No. Roof structure, access, storage, plumbing, controls and compatibility require competent checks.

Can it explain grants, savings or payback?

No. Incentives, eligibility, tariffs, costs and financial outcomes remain outside introductory call handling.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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