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For LPG heating engineers

AI call handling for
LPG heating engineers.

An LPG heating call may concern a planned service, a boiler fault or a home that has suddenly lost heat and hot water. Ziverly can capture the appliance, fuel arrangement and reported symptoms while you keep your full attention on safe work at another property.

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A familiar moment

The no-heating call from an off-grid home

You are servicing an appliance when a homeowner rings because their LPG boiler has stopped providing heat. Ziverly can gather the appliance make and model if known, fuel source, display or fault information, what is and is not working, when it began and whether the caller reports a gas smell, carbon-monoxide alarm, fire or illness. It does not diagnose the fault, guide work on the appliance or leave immediate danger as a routine callback.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Fuel context matters

Tank, cylinder, supply and appliance information can help shape your first response without proving where a fault lies.

Urgency and danger must not be confused

Loss of heating is disruptive, while a gas smell, alarm activation, fire or suspected carbon monoxide needs the approved emergency route.

Gas work requires undivided attention

Checks, combustion safety and competent procedures are not work to interrupt for an unrelated call.

What a better handover can change

Less interruption.
More useful context.

Appliance and fuel details arrive together

Review the system, supply arrangement, observed symptoms and timing before deciding the appropriate next conversation.

Danger signs follow clear wording

Use the emergency instructions your business approves rather than allowing a hazardous report to wait in an ordinary queue.

Your confirmed update can meet the homeowner

Add an approved ETA, visit window, price or further question for that known caller without letting Ziverly promise attendance.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the LPG appliance, fuel arrangement, display information, reported symptoms, timing and whether any immediate danger was described.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved ETA, visit window, price or further question so Ziverly can use your latest instruction if the homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After verifying your PIN, hear which LPG heating enquiries are urgent, awaiting a response or need their status updated when you are safely free.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Businesses and engineers carrying out in-scope gas work must be Gas Safe registered and qualified for the relevant appliance and fuel.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose an LPG boiler fault?

No. It can record the appliance, fuel and symptoms, while diagnosis and gas work remain with an appropriately registered engineer.

What if the caller smells gas or reports a carbon-monoxide alarm?

Ziverly should use the approved emergency wording and route rather than treating the situation as an ordinary heating enquiry.

Can it tell the caller how to restart the appliance?

No. Ziverly does not guide callers through gas-appliance work or safety-critical fault finding.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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