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For Ground-source heat-pump installers

AI call handling for
Ground-source heat-pump installers.

A ground-source heat-pump enquiry may come from a homeowner planning a whole-house upgrade, replacing an older system or considering land and borehole options early in a project. Ziverly can gather the property, current heating and available information while you are surveying or commissioning elsewhere, without sizing a system or predicting savings.

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A familiar moment

The rural home considering a heating change during renovation

You are reviewing another system when a homeowner calls about replacing oil heating as part of a major renovation. Ziverly can record the property type, occupancy at a broad level, current heating and hot water, energy documents, reported comfort or running concerns, land, access and proposed collector area as described, borehole or ground reports if held, electrical and distribution-system context, other planned works, professionals involved, project stage and preferred response. It does not size or design the system, assess heat loss, geology, land, boreholes, ground loops, emitters, electricity, planning or suitability, predict performance, savings, costs or incentive eligibility, quote, accept the project or promise an outcome. Gas, oil, electrical, fire, carbon-monoxide or immediate heating danger needs the appropriate urgent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The ground is part of the heating system

Land, access, geology, collector options and reinstatement can matter alongside the building and its heat demand.

A product enquiry is not a design

Current heating, emitters, insulation, electricity and household use need proper evidence before performance is discussed.

Survey and commissioning work needs focus

A new prospect can be welcomed without interrupting technical checks or live equipment at another property.

What a better handover can change

Less interruption.
More useful context.

The whole project context is visible

Review the property, heating, documents, land, access, electrical context, related works and project stage together.

No performance claim is made early

Your approved wording can keep heat loss, ground design, equipment, grants, cost and compliance subject to evidence.

The missing survey detail persists

Add the approved energy-report, land-plan or heating-system question so Ziverly can use it on the next call.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, current heating, documents, land, access, electrical context and related works in the App or configured alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved energy-report, land-plan or heating-system question so Ziverly can use it when the homeowner rings again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current plant and technical information are secure, verify your PIN to hear which ground-source enquiries remain open.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly say what size heat pump is needed?

No. It gathers the existing context; heat loss, ground design and system sizing require qualified assessment.

Will it predict savings or incentive eligibility?

No. Performance, costs, funding and eligibility depend on current evidence, rules and the complete design.

Can it confirm that the land or property is suitable?

No. Geology, access, planning, electrics, specification, price and acceptance remain with competent people and you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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