For busy Ground-source heat-pump installers

Call handling for Ground-source heat-pump installers, without losing focus on the job.

A ground-source heat-pump enquiry may come from a homeowner planning a whole-house upgrade, replacing an older system or considering land and borehole options early in a project. Ziverly can gather the property, current heating and available information while you are surveying or commissioning elsewhere, without sizing a system or predicting savings.

See what could help Try your own numbers

A familiar moment

The rural home considering a heating change during renovation

You are reviewing another system when a homeowner calls about replacing oil heating as part of a major renovation. Ziverly can record the property type, occupancy at a broad level, current heating and hot water, energy documents, reported comfort or running concerns, land, access and proposed collector area as described, borehole or ground reports if held, electrical and distribution-system context, other planned works, professionals involved, project stage and preferred response. It does not size or design the system, assess heat loss, geology, land, boreholes, ground loops, emitters, electricity, planning or suitability, predict performance, savings, costs or incentive eligibility, quote, accept the project or promise an outcome. Gas, oil, electrical, fire, carbon-monoxide or immediate heating danger needs the appropriate urgent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The ground is part of the heating system

Land, access, geology, collector options and reinstatement can matter alongside the building and its heat demand.

A product enquiry is not a design

Current heating, emitters, insulation, electricity and household use need proper evidence before performance is discussed.

Survey and commissioning work needs focus

A new prospect can be welcomed without interrupting technical checks or live equipment at another property.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The whole project context is visible

Review the property, heating, documents, land, access, electrical context, related works and project stage together.

No performance claim is made early

Your approved wording can keep heat loss, ground design, equipment, grants, cost and compliance subject to evidence.

The missing survey detail persists

Add the approved energy-report, land-plan or heating-system question so Ziverly can use it on the next call.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about domestic ground-source heat-pump projects is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, current heating, documents, land, access, electrical context and related works in the App or configured alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add the approved energy-report, land-plan or heating-system question so Ziverly can use it when the homeowner rings again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current plant and technical information are secure, verify your PIN to hear which ground-source enquiries remain open.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say what size heat pump is needed?

No. It gathers the existing context; heat loss, ground design and system sizing require qualified assessment.

Will it predict savings or incentive eligibility?

No. Performance, costs, funding and eligibility depend on current evidence, rules and the complete design.

Can it confirm that the land or property is suitable?

No. Geology, access, planning, electrics, specification, price and acceptance remain with competent people and you.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Heating, cooling, ventilation & fuel systems