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For Gas-fire installers and servicers

AI call handling for
Gas-fire installers and servicers.

A gas-fire call may concern a planned installation, an overdue service or a change in flame, smell or operation. Ziverly can distinguish the enquiry and follow the urgent wording you approve while you are servicing another appliance, without diagnosing gas work or advising continued use.

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A familiar moment

The fire that looks different when it is switched on

You are completing safety checks when a homeowner calls about a gas fire behaving differently. Ziverly can record the property, appliance make and model if known, fuel, installation or service history, caller-observed flame, sound, smell, staining, alarm or operation change, when it began, occupants and access. It does not advise lighting, resetting, isolating or using the appliance, diagnose the fault, promise attendance or leave a reported gas smell, carbon-monoxide alarm or fire as routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

A routine service and urgent danger can share one line

The first response must recognise approved emergency routes without attempting technical advice.

Appearance alone cannot establish safe operation

Flame, staining, odour and sound can be important observations but need competent inspection.

Gas work requires uninterrupted attention

Testing combustion and completing appliance work safely should not compete with incoming calls.

What a better handover can change

Less interruption.
More useful context.

Appliance and symptom context are ready

Review the fire, fuel, history and caller's safe observations before choosing your professional response.

Immediate danger follows your approved route

Ziverly can recognise gas, carbon-monoxide and fire concerns without offering instructions or a diagnosis.

Your truthful ETA can follow the caller

Add an approved arrival window, price or further safe question for that known household if they call again.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, appliance, fuel, history, reported flame, sound, smell, staining, alarm, timing, occupants and access through your configured alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved ETA, price, service update or further safe question so Ziverly can use your latest note if that known household returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When it is safe, verify your PIN to hear open gas-fire enquiries by status or priority and update only the calls you are permitted to manage.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Businesses and engineers carrying out in-scope gas work must be Gas Safe registered and qualified for the relevant appliance and fuel.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell the caller whether the gas fire is safe to use?

No. It does not make appliance-safety decisions or advise continued use.

Will it diagnose a flame, smell or ignition problem?

No. It records safe observations for a Gas Safe registered engineer to assess.

What if someone reports gas, carbon monoxide or fire?

The call follows recognised emergency routes and the urgent wording you approve rather than being left as an ordinary callback.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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