For busy Gas-boiler installers

Call handling for Gas-boiler installers, without losing focus on the job.

A gas-boiler installation enquiry may follow a breakdown, a renovation or a household wanting to change how its heating and hot water work. Ziverly can gather the property, present system and project context while you are testing or commissioning elsewhere, without diagnosing faults, sizing equipment or treating immediate gas and carbon-monoxide concerns as routine.

See what could help Try your own numbers

A familiar moment

The homeowner considering a boiler replacement before winter

You are commissioning another system when a caller asks about replacing an older boiler. Ziverly can capture the property type and occupancy, present boiler location and fuel in the caller's words, heating and hot-water arrangement, reported reliability concerns, extension or renovation plans, controls, available reports or photographs, access, decision-makers and preferred timing. It does not diagnose the existing system, calculate heat loss, select or size a boiler, assess flues, gas supply or water systems, confirm scheme eligibility, quote, book or accept the installation. A suspected gas leak, carbon-monoxide alarm, fire or immediate danger requires the approved urgent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Replacement is not simply choosing a new box

Heat demand, hot water, controls, flue, gas supply and the wider system require competent assessment.

Fault and installation calls can overlap

A household asking about replacement may also describe symptoms that need an urgent safety route.

Commissioning deserves uninterrupted attention

Safety checks and measurements cannot be divided between the installation in front of you and a new caller.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The present system and household needs are ready

Review heating, hot water, property and project context before deciding the appropriate next conversation.

Urgent observations stay prominent

Keep safety concerns separate from ordinary installation planning so they are not buried in routine follow-up.

Your approved survey preparation can continue

Add a photograph request, survey window or document question for that known homeowner without specifying a boiler.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about gas-boiler installation is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, occupancy, present boiler and fuel, heating and hot water, reported concerns, planned work, controls, documents, access and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved system photograph request, home-survey window or current-boiler question so Ziverly can use your latest context if that known homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After safely completing commissioning, verify your PIN to hear which boiler enquiries await photographs, a survey decision or response and update their status.

Use your own numbers

What might unanswered calls represent for your business?

If an average boiler installation is worth around £1,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Businesses and engineers carrying out in-scope gas work must be Gas Safe registered and qualified for the relevant appliance and fuel.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly choose or size a gas boiler?

No. Heat demand, hot water, flue, gas supply and system design require a competent Gas Safe registered engineer.

Will it diagnose why the existing boiler is unreliable?

No. Ziverly records reported symptoms but does not diagnose gas, electrical, combustion or water-system faults.

What if the caller reports a gas smell or carbon-monoxide alarm?

They need the approved urgent gas or emergency route rather than waiting for an ordinary installation callback.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Heating, cooling, ventilation & fuel systems