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For Gas-boiler installers

AI call handling for
Gas-boiler installers.

A gas-boiler installation enquiry may follow a breakdown, a renovation or a household wanting to change how its heating and hot water work. Ziverly can gather the property, present system and project context while you are testing or commissioning elsewhere, without diagnosing faults, sizing equipment or treating immediate gas and carbon-monoxide concerns as routine.

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A familiar moment

The homeowner considering a boiler replacement before winter

You are commissioning another system when a caller asks about replacing an older boiler. Ziverly can capture the property type and occupancy, present boiler location and fuel in the caller's words, heating and hot-water arrangement, reported reliability concerns, extension or renovation plans, controls, available reports or photographs, access, decision-makers and preferred timing. It does not diagnose the existing system, calculate heat loss, select or size a boiler, assess flues, gas supply or water systems, confirm scheme eligibility, quote, book or accept the installation. A suspected gas leak, carbon-monoxide alarm, fire or immediate danger requires the approved urgent route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Replacement is not simply choosing a new box

Heat demand, hot water, controls, flue, gas supply and the wider system require competent assessment.

Fault and installation calls can overlap

A household asking about replacement may also describe symptoms that need an urgent safety route.

Commissioning deserves uninterrupted attention

Safety checks and measurements cannot be divided between the installation in front of you and a new caller.

What a better handover can change

Less interruption.
More useful context.

The present system and household needs are ready

Review heating, hot water, property and project context before deciding the appropriate next conversation.

Urgent observations stay prominent

Keep safety concerns separate from ordinary installation planning so they are not buried in routine follow-up.

Your approved survey preparation can continue

Add a photograph request, survey window or document question for that known homeowner without specifying a boiler.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, occupancy, present boiler and fuel, heating and hot water, reported concerns, planned work, controls, documents, access and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved system photograph request, home-survey window or current-boiler question so Ziverly can use your latest context if that known homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After safely completing commissioning, verify your PIN to hear which boiler enquiries await photographs, a survey decision or response and update their status.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Businesses and engineers carrying out in-scope gas work must be Gas Safe registered and qualified for the relevant appliance and fuel.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly choose or size a gas boiler?

No. Heat demand, hot water, flue, gas supply and system design require a competent Gas Safe registered engineer.

Will it diagnose why the existing boiler is unreliable?

No. Ziverly records reported symptoms but does not diagnose gas, electrical, combustion or water-system faults.

What if the caller reports a gas smell or carbon-monoxide alarm?

They need the approved urgent gas or emergency route rather than waiting for an ordinary installation callback.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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