Get in touch

For Central-heating engineers

AI call handling for
Central-heating engineers.

Central-heating calls range from a planned upgrade to a cold home or a worrying smell. Ziverly can identify what the caller is experiencing and separate ordinary enquiries from the urgent wording you approve while you are testing another system, without diagnosing faults or giving gas, electrical or heating instructions.

Create your free account Try your own numbers ↓

A familiar moment

The cold radiators that interrupt a planned installation day

You are commissioning equipment when a homeowner calls because several radiators are cold. Ziverly can capture the property, heating system and fuel if known, appliances or areas affected, displays, sounds, smells, leaks, hot-water availability, when the issue began, occupants and access. It does not advise resets, bleeding, isolation or continued use, diagnose the fault, promise attendance or treat gas, carbon-monoxide, fire or electrical danger as routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Urgent and planned work share the same phone line

A quote for an upgrade may arrive beside a reported gas smell or alarm, so the first response must respect clear emergency boundaries.

Symptoms cross several parts of the system

Heating, hot water, pressure, controls, pumps and emitters can all be described without establishing the fault.

Commissioning and diagnosis demand attention

Safe, methodical work should not be broken up by repeated calls and hurried handwritten messages.

What a better handover can change

Less interruption.
More useful context.

System and symptom details are easier to compare

Review fuel, equipment, affected areas and timing before choosing your professional response.

Immediate danger follows your approved route

Ziverly can recognise the words you specify and direct the caller appropriately without attempting technical advice.

Your ETA or next question stays current

Add an approved arrival window, price or further observation for a known caller and let Ziverly use that note on a return call.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, system, fuel, affected heating or hot water, reported displays, sounds, smells, leaks, timing and access through your configured alerts.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved ETA, price, status or further safe question for Ziverly to use if that known household calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When it is safe to do so, verify your PIN to hear open heating enquiries by status or priority and update the calls you are permitted to manage.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Building Regulations and, for some projects, planning permission apply; requirements and self-certification arrangements differ across the UK nations.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose why the heating has stopped?

No. It gathers the caller's observations for you; testing and diagnosis remain with a competent engineer.

Will it tell a caller how to reset or repressurise a system?

No. Ziverly does not provide gas, electrical or heating instructions.

What if someone reports gas, carbon monoxide, fire or electrical danger?

The call follows the urgent wording and recognised emergency routes you approve rather than being left as an ordinary callback.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
← Back to Heating, cooling, ventilation & fuel systems