For busy Biomass-boiler installers

Call handling for Biomass-boiler installers, without losing focus on the job.

A biomass-boiler enquiry can involve replacing an existing appliance, planning a new heating system or understanding whether a property has room for fuel storage and delivery. Ziverly can gather the building, current system and project stage while you are commissioning elsewhere, without sizing equipment, predicting savings or suggesting that an installation will be suitable.

See what could help Try your own numbers

A familiar moment

The rural homeowner considering biomass before replacing an ageing oil boiler

You are checking combustion and controls on another system when a homeowner calls about a detached property with an older oil boiler. Ziverly can capture property type and broad location, occupancy and heated areas at a high level, current heating and hot-water arrangements, reason for considering biomass, existing reports or energy information, caller-described plant-room, external-space and access context, possible pellet, chip or log preference only as an enquiry, fuel delivery and storage concerns, chimney or flue information if known, radiators, underfloor heating or cylinder context, electrician, heating engineer, architect, builder or energy adviser involvement, project stage, timing and preferred contact. It does not calculate heat loss, boiler output, storage capacity, fuel use, emissions, payback or savings, select fuel or equipment, assess electrical, hydraulic, structural, fire, flue, chimney, ventilation, access or planning suitability, interpret grants, incentives or compliance, quote, accept the installation or promise performance. Fire, smoke, a carbon-monoxide alarm, suspected combustion danger or immediate risk requires the appropriate emergency and competent heating route rather than a callback.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The boiler is only part of the system

Heat demand, emitters, hot water, controls, flue, storage and fuel delivery all need proper design.

Space and access shape the project

Plant, storage and delivery arrangements cannot be confirmed from broad property descriptions.

Commissioning needs uninterrupted checks

A future customer can be welcomed without pulling you away from combustion, controls and safe handover.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Property and current heating are ready

Review what the household uses now and why it is exploring biomass.

Fuel and space context appears early

Keep caller-described storage, access and delivery concerns visible without confirming suitability.

Your approved evidence request can persist

Add an energy report, current-system photograph or site-plan request for that known homeowner.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For biomass-boiler installation, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property and location, current heating and hot water, reason for change, energy information, caller-described plant and storage space, fuel delivery, flue context, emitters, professionals involved, project stage, timing and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved energy-report, current-system photograph or site-plan request so Ziverly can use your latest preparation note if that homeowner calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current combustion, controls and safety checks are complete, verify your PIN to hear which biomass enquiries await evidence, a scope decision or a response.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Solid-fuel and biomass appliance work must meet combustion and Building Regulations requirements; HETAS or another authorised route is commonly used.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly size a biomass boiler or fuel store?

No. Heat demand, system design, access, fuel and storage need competent calculation and survey.

Will it estimate savings, payback or incentive eligibility?

No. Costs, performance, tariffs, incentives and eligibility depend on current evidence and professional advice.

Can it say whether the chimney, electrics or property are suitable?

No. Those matters require on-site and technical assessment by the appropriate competent people.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Heating, cooling, ventilation & fuel systems