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For Biomass-boiler installers

AI call handling for
Biomass-boiler installers.

A biomass-boiler enquiry can involve replacing an existing appliance, planning a new heating system or understanding whether a property has room for fuel storage and delivery. Ziverly can gather the building, current system and project stage while you are commissioning elsewhere, without sizing equipment, predicting savings or suggesting that an installation will be suitable.

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A familiar moment

The rural homeowner considering biomass before replacing an ageing oil boiler

You are checking combustion and controls on another system when a homeowner calls about a detached property with an older oil boiler. Ziverly can capture property type and broad location, occupancy and heated areas at a high level, current heating and hot-water arrangements, reason for considering biomass, existing reports or energy information, caller-described plant-room, external-space and access context, possible pellet, chip or log preference only as an enquiry, fuel delivery and storage concerns, chimney or flue information if known, radiators, underfloor heating or cylinder context, electrician, heating engineer, architect, builder or energy adviser involvement, project stage, timing and preferred contact. It does not calculate heat loss, boiler output, storage capacity, fuel use, emissions, payback or savings, select fuel or equipment, assess electrical, hydraulic, structural, fire, flue, chimney, ventilation, access or planning suitability, interpret grants, incentives or compliance, quote, accept the installation or promise performance. Fire, smoke, a carbon-monoxide alarm, suspected combustion danger or immediate risk requires the appropriate emergency and competent heating route rather than a callback.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The boiler is only part of the system

Heat demand, emitters, hot water, controls, flue, storage and fuel delivery all need proper design.

Space and access shape the project

Plant, storage and delivery arrangements cannot be confirmed from broad property descriptions.

Commissioning needs uninterrupted checks

A future customer can be welcomed without pulling you away from combustion, controls and safe handover.

What a better handover can change

Less interruption.
More useful context.

Property and current heating are ready

Review what the household uses now and why it is exploring biomass.

Fuel and space context appears early

Keep caller-described storage, access and delivery concerns visible without confirming suitability.

Your approved evidence request can persist

Add an energy report, current-system photograph or site-plan request for that known homeowner.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property and location, current heating and hot water, reason for change, energy information, caller-described plant and storage space, fuel delivery, flue context, emitters, professionals involved, project stage, timing and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved energy-report, current-system photograph or site-plan request so Ziverly can use your latest preparation note if that homeowner calls again.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current combustion, controls and safety checks are complete, verify your PIN to hear which biomass enquiries await evidence, a scope decision or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Solid-fuel and biomass appliance work must meet combustion and Building Regulations requirements; HETAS or another authorised route is commonly used.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly size a biomass boiler or fuel store?

No. Heat demand, system design, access, fuel and storage need competent calculation and survey.

Will it estimate savings, payback or incentive eligibility?

No. Costs, performance, tariffs, incentives and eligibility depend on current evidence and professional advice.

Can it say whether the chimney, electrics or property are suitable?

No. Those matters require on-site and technical assessment by the appropriate competent people.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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