For busy Air-source heat-pump installers

Call handling for Air-source heat-pump installers, without losing focus on the job.

A heat-pump enquiry often begins with a homeowner exploring a replacement heating system before they understand the surveys, heat-loss work and electrical context involved. Ziverly can gather the property, current system and priorities while you are surveying or commissioning elsewhere, without sizing equipment or predicting performance.

See what could help Try your own numbers

A familiar moment

The detached home planning a heating change before renovation

You are commissioning another system when a homeowner calls about replacing an oil boiler during a wider renovation. Ziverly can capture the property type, age, occupancy and rooms, current heating and hot-water system as caller-described information, fuel use or bills only in broad terms when volunteered without financial account details, insulation, emitters, cylinder, controls and electrical supply context without assessment, proposed outdoor-unit areas, access and neighbour proximity, existing EPC, heat-loss calculation, survey, plans or quotations, solar or battery equipment, installer, builder or other professional involvement, project stage, priorities, broad timing and preferred contact. It does not calculate heat loss, size or select equipment, assess fabric, emitters, hydraulics, refrigerant, noise, electrics, grid capacity or planning, predict output, comfort, savings, running cost, grant, incentive or compliance eligibility, interpret existing documents, quote, accept the work or promise attendance. Burning, shocks, suspected carbon monoxide, fire, loss of essential heating affecting a vulnerable person or immediate danger needs the appropriate emergency, utility or competent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The unit is only part of the system

Fabric, heat loss, emitters, hot water, controls, electrics, siting and household use all influence a proper design.

Savings cannot be promised from a first call

Performance and cost depend on property evidence, design, tariffs, use and installation quality.

Commissioning work needs focus

A new homeowner can be welcomed without interrupting test results, settings and safety checks at the current system.

What a better handover can change

Less interruption now, a clearer thread afterwards.

Property and system context is ready

Review current heating, household priorities, available documents, siting and project stage before responding.

Performance claims stay controlled

Your approved wording can reserve sizing, output, noise, savings, incentives and compliance for proper assessment.

Your document request can persist

Add an approved EPC, plan, heat-loss or system-information question for that known homeowner's next call.

Adiel, The Spirit of Service
Available in Ziverly

Adiel, The Spirit of Service

Someone calling about air-source heat-pump installation enquiries is a person asking for help, not a conversion statistic. A calm welcome can make the next step easier for both of you.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property, current heating and hot water, caller-described fabric and equipment, potential siting, documents, project stage and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved EPC, plan, heat-loss or system-information question so Ziverly can use your latest preparation note next time.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current system, readings and client documents are secure, verify your PIN to hear which heat-pump enquiries await information or a response.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say which heat pump or size a home needs?

No. Heat loss, system design, emitters, hot water, siting and electrics require competent assessment.

Will it predict bills, savings or incentive eligibility?

No. It makes no performance, financial, grant, export or regulatory promise.

Can it confirm permission, price or installation timing?

No. Surveys, design, approvals, quotation, acceptance and scheduling remain within your process.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Heating, cooling, ventilation & fuel systems