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For Domestic textile-repair services

AI call handling for
Domestic textile-repair services.

A torn curtain, split cushion or worn loose cover may have sentimental value as well as a practical purpose. Ziverly can gather the item, care-label and damage details while you are working on another piece, without identifying the material or promising that it can be repaired.

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A familiar moment

The made-to-measure curtains damaged during a house move

You are finishing seams on another order when a homeowner calls about a pair of lined curtains with a torn heading and a damaged cushion cover. Ziverly can capture item type and quantity, reported material, colour and pattern, care-label information, approximate caller-supplied dimensions without validating them, age, construction and lining as understood by the caller, location and extent of damage, sentimental or matching importance, previous alterations or repairs, desired outcome, upcoming event or move timing, collection or delivery context and access. It does not identify fibres, dyes, fillings, coatings or fire performance, value the item, decide whether fabric is strong enough, select thread, backing, patches or methods, validate dimensions, guarantee matching, invisibility, fit, strength or durability, accept custody, quote, arrange collection or promise repairability. Contamination, pests, mould, needles or unknown hazardous material requires an appropriate specialist route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The fabric may not behave as expected

Age, light damage, coatings, previous stitching and hidden weakness can affect a repair.

Matching matters to the household

Pattern, colour, texture and the relationship to other furnishings may shape the desired outcome.

Detailed sewing needs concentration

A new enquiry can be heard without interrupting careful cutting and stitching on another item.

What a better handover can change

Less interruption.
More useful context.

The item story is easy to review

See what it is, how it is used, what happened and why the outcome matters.

Labels and dimensions stay provisional

Keep caller-supplied information visible without treating it as material identification or a finished specification.

Your approved image request can continue

Add a whole-item, care-label or damage-detail photograph request for that known caller.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review item type and quantity, reported material and colour, care label, supplied dimensions, age and construction, damage, matching importance, earlier work, desired outcome, timing and collection context.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved whole-item, care-label or damage-detail photograph request so Ziverly can use your latest preparation note if that caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After securing the item currently on your worktable, verify your PIN to hear which textile enquiries await images, an assessment decision or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

No trade-specific UK statutory licence identified; normal consumer, health and safety, insurance and contract obligations still apply.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell whether the textile can be repaired?

No. Material, construction, condition and the requested finish need your assessment.

Will it identify the fabric from a description?

No. It records the caller's description and care-label information without confirming the material.

Can it arrange collection or accept the item?

No. Custody, collection, terms, price and acceptance remain within your controlled process.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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