For busy Solar photovoltaic installers

Call handling for Solar photovoltaic installers, without losing focus on the job.

A solar enquiry may begin with an electricity bill, an unused roof or plans for a battery, but a responsible proposal needs far more than one headline number. Ziverly can gather the property and energy starting point while you are surveying another installation, without sizing a system or predicting output.

See what could help Try your own numbers

A familiar moment

The homeowner considering solar alongside future battery storage

You are testing another array when a homeowner calls about solar for a detached house. Ziverly can capture property type, ownership or landlord context, roof or ground location, covering, orientation and shading as the caller understands them, electricity use and available bills, existing solar, battery, electric vehicle, heat pump or smart meter, distribution-network or energy-supplier contact mentioned, drawings, photographs, listed or conservation status, parking, access and project stage. It does not calculate system size, generation, savings, payback, export or battery capacity, assess roof structure, covering, shading, electrical supply or fire safety, select equipment, interpret grants, tariffs, planning, Building Regulations, network requirements or eligibility, estimate price, accept the installation or promise performance. Damaged electrics, fire, roof instability or immediate danger requires the appropriate urgent route.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

Energy goals differ between homes

Current use, future heating, vehicle charging and storage plans can change the eventual design.

Roof and electrical questions meet

Coverings, structure, access, supply and network arrangements need competent assessment together.

Roof work needs concentration

A new enquiry can be welcomed without drawing attention away from testing and safe access elsewhere.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The energy starting point is ready

Review the property, electricity use and future equipment before choosing the next conversation.

Existing systems stay connected

Keep solar, batteries, vehicles and heating context visible without making compatibility claims.

Your approved information request can persist

Add a bill, safe photograph or survey request for that known homeowner without producing an estimate.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for solar photovoltaic installation, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property and tenure, proposed roof or ground area, caller-described orientation and shading, electricity use, existing and planned equipment, supplier or network context, documents, status, access and project stage.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved energy-bill, safe photograph or survey request so Ziverly can use your latest preparation note if that known homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When you are safely off the roof and testing is complete, verify your PIN to hear which solar enquiries await documents, a survey decision or a response.

    With Owner Voice Access enabled in the Ziverly App, you can ask by phone for current conditions locally and a short forecast for your configured area as planning context. Roof access, electrical work and whether an installation proceeds remain entirely with you and other competent people.

Use your own numbers

What might unanswered calls represent for your business?

If an average solar installation is worth around £7,500 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly calculate how many panels a home needs?

No. Sizing, layout and equipment depend on assessed energy use, property conditions and competent design.

Will it predict savings or export income?

No. Generation, tariffs, consumption and financial outcomes cannot be promised through call handling.

Can it confirm grant or network eligibility?

No. Incentives, export arrangements and network requirements must follow the applicable current process.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

Create your free account Talk it through Back to Electrical, renewables & smart homes