For busy Home-battery installers

Call handling for Home-battery installers, without losing focus on the job.

A home-battery enquiry can begin with lower bills, backup expectations, an existing solar array or plans for a wider energy upgrade. Ziverly can gather the property and intended-use context while you are commissioning another system, without sizing equipment or making electrical, incentive or export promises.

See what could help Try your own numbers

A familiar moment

The solar household considering storage next

You are completing tests at another installation when a homeowner calls about adding a battery to an existing solar system. Ziverly can capture the property and occupancy, existing solar, inverter or battery equipment as the caller describes it, installer documents available, broad goals such as self-use or resilience, electricity supply and meter context if known, parking and access, possible equipment locations, recent bills or usage information they can provide later, other planned electrical work, decision-makers and timing. It does not calculate loads, capacity, savings, payback or export, select a battery, inverter, protection or location, assess the electrical installation, fire risk or structure, promise backup behaviour, grants, tariffs, DNO acceptance, MCS eligibility or compliance, quote or accept the project. Burning, swelling, smoke, damaged equipment or electrical danger requires the appropriate emergency and isolation guidance from competent people.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The aim shapes the technical conversation

Solar self-use, tariff shifting and resilience can lead to different questions without determining the eventual design.

Existing equipment needs proper review

Inverters, meters, consumer units, export arrangements and warranties cannot be understood from one headline detail.

Commissioning work requires full attention

Testing and safe energisation should not compete with a new caller's first explanation.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The household's goal is captured first

See what they hope storage will change and which equipment or documents already exist before you respond.

Supply and project context stay together

Keep solar, meter, access and other electrical work visible without presenting any system as compatible.

Your approved evidence request can carry forward

Add a bill, photograph or installer-document request for that known caller without suggesting a system size.

Hope, The Encourager
Available in Ziverly

Hope, The Encourager

For someone looking for home-battery installation, a warm acknowledgement can reassure them that their enquiry has been heard, even when you cannot answer immediately.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, existing solar and inverter details, documents, household goals, known supply and meter context, access, possible locations, other electrical work, decision-makers and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved bill, equipment photograph or installer-document request so Ziverly can use your latest preparation note if that known homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing your electrical checks, verify your PIN to hear which battery enquiries await documents, a survey decision or response and update their priority.

Use your own numbers

What might unanswered calls represent for your business?

If an average battery installation is worth around £1,800 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly choose a battery or calculate the required capacity?

No. It gathers the household's aims and existing context; design and sizing remain with competent installers.

Will it estimate savings, backup duration or payback?

No. Usage, tariffs, system behaviour and future costs require proper evidence and cannot be promised on an introductory call.

Can it confirm grant, export or MCS eligibility?

No. Scheme, network and certification requirements must be checked through the appropriate current process.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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