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For Home-battery installers

AI call handling for
Home-battery installers.

A home-battery enquiry can begin with lower bills, backup expectations, an existing solar array or plans for a wider energy upgrade. Ziverly can gather the property and intended-use context while you are commissioning another system, without sizing equipment or making electrical, incentive or export promises.

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A familiar moment

The solar household considering storage next

You are completing tests at another installation when a homeowner calls about adding a battery to an existing solar system. Ziverly can capture the property and occupancy, existing solar, inverter or battery equipment as the caller describes it, installer documents available, broad goals such as self-use or resilience, electricity supply and meter context if known, parking and access, possible equipment locations, recent bills or usage information they can provide later, other planned electrical work, decision-makers and timing. It does not calculate loads, capacity, savings, payback or export, select a battery, inverter, protection or location, assess the electrical installation, fire risk or structure, promise backup behaviour, grants, tariffs, DNO acceptance, MCS eligibility or compliance, quote or accept the project. Burning, swelling, smoke, damaged equipment or electrical danger requires the appropriate emergency and isolation guidance from competent people.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The aim shapes the technical conversation

Solar self-use, tariff shifting and resilience can lead to different questions without determining the eventual design.

Existing equipment needs proper review

Inverters, meters, consumer units, export arrangements and warranties cannot be understood from one headline detail.

Commissioning work requires full attention

Testing and safe energisation should not compete with a new caller's first explanation.

What a better handover can change

Less interruption.
More useful context.

The household's goal is captured first

See what they hope storage will change and which equipment or documents already exist before you respond.

Supply and project context stay together

Keep solar, meter, access and other electrical work visible without presenting any system as compatible.

Your approved evidence request can carry forward

Add a bill, photograph or installer-document request for that known caller without suggesting a system size.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the property, existing solar and inverter details, documents, household goals, known supply and meter context, access, possible locations, other electrical work, decision-makers and timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved bill, equipment photograph or installer-document request so Ziverly can use your latest preparation note if that known homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing your electrical checks, verify your PIN to hear which battery enquiries await documents, a survey decision or response and update their priority.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Building Regulations, electrical competence, distribution-network notification and planning rules may apply; MCS certification is usually needed for consumer incentives or export arrangements.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly choose a battery or calculate the required capacity?

No. It gathers the household's aims and existing context; design and sizing remain with competent installers.

Will it estimate savings, backup duration or payback?

No. Usage, tariffs, system behaviour and future costs require proper evidence and cannot be promised on an introductory call.

Can it confirm grant, export or MCS eligibility?

No. Scheme, network and certification requirements must be checked through the appropriate current process.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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