For busy Electrical inspection and EICR services

Call handling for Electrical inspection and EICR services, without losing focus on the job.

An electrical-inspection enquiry may come from a homeowner, landlord, buyer or agent, each with a different reason and deadline. Ziverly can establish the property and purpose while you are testing elsewhere, without giving an electrical safety opinion or promising that a certificate can be issued.

See what could help Try your own numbers

A familiar moment

The landlord preparing for a new tenancy after earlier remedial work

You are carrying out dead testing at another property when a landlord calls about an inspection before new tenants move in. Ziverly can capture who is calling and their stated role or authority, property type and occupancy, purpose of the inspection, desired timing, existing reports or certificates, caller-described previous work or known concerns, access, consumer-unit location at a broad level, other agents, electricians or contractors involved and preferred contact details. It does not interpret an existing EICR, diagnose circuits or faults, advise resets, isolation, testing or repairs, decide inspection scope, coding, satisfactory status, remedial work, landlord obligations or compliance, issue documentation, quote, accept the instruction or promise a date. Burning, sparking, smoke, electric shock, exposed live parts or immediate danger needs the appropriate emergency and competent electrical route rather than ordinary follow-up.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The purpose changes the conversation

A tenancy, house purchase, insurance query and homeowner check may each require different documents and timing.

Reported faults cannot become remote findings

Caller observations and old codes are useful context, but only proper inspection and testing can establish the result.

Testing demands uninterrupted concentration

A new client can be acknowledged without distracting you from safe procedures at the property in front of you.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The instruction context is ready

See the caller's stated role, property use, purpose and requested timing before discussing scope.

Existing documents stay connected

Keep reports, certificates and remedial information visible without treating them as interpreted or verified.

Your approved document request can persist

Add a previous-report, access or occupancy question for that known caller's next contact.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For electrical inspection work, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review caller and stated role or authority, property type and occupancy, inspection purpose, timing, existing reports, previous work or concerns, access and other parties involved.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved previous-report, access or occupancy question so Ziverly can use your latest preparation note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing and securing your current test results, verify your PIN to hear which electrical-inspection enquiries await documents, scope information, an instruction decision or a response.

Use your own numbers

What might unanswered calls represent for your business?

If an average electrical inspection is worth around £350 to your business, even one suitable enquiry can be worth understanding properly. Replace that example with your own figures below.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Electrical safety and Building Regulations requirements apply; notifiable domestic work should use building control or a registered competent-person route where available.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly say whether an EICR is satisfactory?

No. Findings, codes and the overall result require inspection, testing and competent professional judgement.

Will it explain what remedial work is required?

No. Electrical condition, urgency, scope and compliance decisions remain with the inspecting business and appropriate dutyholders.

Can it confirm that a certificate will be issued?

No. Inspection scope, access, findings, documentation, price and timing remain with you.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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