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For Consumer-unit installers

AI call handling for
Consumer-unit installers.

A consumer-unit enquiry may be planned replacement work, part of a wider renovation or a response to a fault the homeowner finds worrying. Ziverly can distinguish the reason for the call and gather useful context while you keep your attention on safe isolation, testing or the installation already in front of you.

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A familiar moment

The repeated-tripping call during another installation

You are carrying out tests at one property when another homeowner rings because a circuit has tripped more than once. Ziverly can capture the property area, whether the enquiry concerns replacement, an inspection or a reported fault, what the caller has observed, when it began and whether they report burning, smoke, sparking or electric shock. It does not diagnose the circuit, advise work on the unit or leave immediate danger in an ordinary callback queue.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Planned work and fault calls need different handling

An older board being considered for replacement is a different conversation from heat, burning smells or repeated loss of power.

A caller's description cannot establish the cause

Tripping may involve an appliance, circuit, protective device or another issue that requires competent inspection and testing.

Electrical work cannot share your concentration

Isolation, verification and test results need your full attention when another customer wants an immediate answer.

What a better handover can change

Less interruption.
More useful context.

The type of enquiry is clear

See whether the caller is planning an installation, responding to an inspection or reporting a fault before you return the call.

Immediate danger follows approved wording

Reports of smoke, fire, burning, sparking or electric shock can be directed away from routine intake through the urgent route you set.

Your current advice can meet a repeat caller

Add an approved attendance window, quotation update or request for existing documents without letting Ziverly invent a diagnosis.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review whether the enquiry concerns planned replacement, inspection findings or a fault, together with the property, observations, timing and any reported immediate danger.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved visit window, quotation update or document request so Ziverly can use your latest instruction if the homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After verifying your PIN, hear which consumer-unit enquiries are marked urgent, awaiting documents or still need a response and update their status.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Electrical safety and Building Regulations requirements apply; notifiable domestic work should use building control or a registered competent-person route where available.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly diagnose why a consumer unit is tripping?

No. It can record what the caller reports, while fault finding and electrical decisions remain with a competent electrician.

Will it tell the caller to open or reset the unit?

No. Ziverly does not guide anyone to work on electrical equipment. It uses the safety and emergency wording your business approves.

Can it confirm that a replacement is required?

No. It can gather the age, inspection context and reported issues, but recommendations follow your own inspection and testing.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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