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For Window repair specialists

AI call handling for
Window repair specialists.

A window repair call often begins with a handle that will not move, a sash that will not stay open or a pane that has misted between the glass. Ziverly can gather the window type, symptoms and access while you are working at another property, without diagnosing the mechanism or promising that the home can be secured straight away.

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A familiar moment

The upstairs window that will no longer close before the weekend

You are adjusting another customer's windows when a homeowner calls about an upstairs casement stuck partly open. Ziverly can capture the property and affected room, storey, frame and opening style as described, material and approximate age if known, handle, hinge, lock, seal, glass or draught symptoms, when the problem began, visible damage, earlier repairs, safe internal photographs available, household access, people or pets, parking and preferred contact. It does not diagnose hardware, glazing, frame, seal, damp or structural movement, tell the caller to force, dismantle or climb to the window, validate measurements, identify parts, confirm repairability or security, quote, accept the job or promise attendance. Broken or falling glass, a suspected break-in, an unsafe opening or immediate danger needs the appropriate emergency, police, glazing or competent route rather than an ordinary callback.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The same symptom can involve different parts

A window that will not close may involve hardware, alignment, the frame or another condition that cannot be confirmed by phone.

Height and access change the repair

Storey, room layout, neighbouring land and safe working access matter before parts or timing can be discussed.

Adjustment work needs concentration

A new repair enquiry can be heard without interrupting careful alignment and glass handling at the current property.

What a better handover can change

Less interruption.
More useful context.

Window and symptom are ready

See the opening style, room, storey and caller-described problem before deciding how to respond.

Urgent hazards remain distinct

Broken glass, suspected intrusion and immediate danger do not disappear into routine repair follow-up.

Your approved evidence request can persist

Add a safe internal photograph, handle-marking or previous-repair question for that known homeowner.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property, room and storey, window style and material, caller-described symptoms and damage, previous work, safe photographs, household access, parking and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe internal photograph, handle-marking or previous-repair request so Ziverly can use your latest preparation note if that homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once the current glass, tools and opening are secure, verify your PIN to hear which window enquiries await evidence, a parts decision or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Replacement windows and external doors may be notifiable; FENSA, CERTASS or another authorised self-certification scheme can certify eligible work in England and Wales.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell which window part has failed?

No. It can gather symptoms and caller descriptions, but diagnosis and parts identification require your assessment.

Will it tell the caller how to force or dismantle a window?

No. It does not give repair, access or security-bypass instructions.

Can it promise that the window will be repaired or secured today?

No. Hazard, access, parts, repairability, price and attendance remain with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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