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For Glaziers

AI call handling for
Glaziers.

A glazing call can concern a planned replacement, a misted unit or broken glass that has changed how a room can be used. Ziverly can separate those situations and gather safe practical details while your hands are occupied, without asking anyone to handle glass or promising attendance.

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A familiar moment

The cracked patio-door pane discovered before the school run

You are fitting another unit when a homeowner calls after noticing a large crack in a patio door. Ziverly can capture the property, opening and room, whether the caller describes damage, misting, draughts or planned replacement, safe observations from a distance, people and pets nearby, temporary measures already taken by the caller without endorsing them, frame material if known, access, photographs taken safely and preferred timing. It does not advise touching, clearing, boarding or measuring broken glass, diagnose the unit or frame, validate dimensions, select glass or fixings, assess security, fire, thermal or Building Regulations requirements, quote, accept the job or promise an emergency visit. Falling glass, exposed sharp edges, unsafe access or immediate danger needs the appropriate emergency or competent local safety route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Planned and damaged-glass calls feel very different

A replacement enquiry can wait for design detail; a hazardous opening first needs safe boundaries and appropriate action.

Measurements from a caller are not a specification

Frame, pane, safety glass and installation requirements must be checked rather than assumed from the phone.

Fitting leaves little room for interruption

A new caller can be welcomed without distracting you while handling glass and tools elsewhere.

What a better handover can change

Less interruption.
More useful context.

The enquiry type is immediately visible

See whether the caller describes breakage, a failed unit, draughts or a planned change.

Safe context comes before product detail

People, pets, access and caller-taken photographs stay clear without encouraging risky handling.

Your approved evidence request can return

Add a safe photograph, frame-description or access question for that known property.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property, opening and room, enquiry type, safe observations, people or pets nearby, known frame context, access, safe photographs and preferred timing.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved safe-photograph, frame-description or access request so Ziverly can use your latest preparation note if that caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After securing the glass and tools at your current job, verify your PIN to hear which glazing enquiries await safe context, an attendance decision or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Replacement windows and external doors may be notifiable; FENSA, CERTASS or another authorised self-certification scheme can certify eligible work in England and Wales.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell the caller how to make broken glass safe?

No. It does not provide handling or boarding instructions; immediate hazards need an appropriate competent route.

Will it confirm the glass type or measurements?

No. Glass, frame, dimensions, safety and compliance requirements need checking by the glazing business.

Can it promise an emergency call-out?

No. Attendance, timing, price and acceptance remain entirely with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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