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For Emergency glaziers

AI call handling for
Emergency glaziers.

A broken window or glazed door can leave a caller worried about sharp glass, weather and the security of the property. Ziverly can calmly gather what has happened and where the immediate hazards are while you are travelling or making another opening safe, without encouraging anyone to handle glass or promising an attendance time.

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A familiar moment

The shattered patio door after the shop has closed

You are boarding another property when a homeowner calls about a damaged glazed door. Ziverly can record the property, location of the breakage, whether people or animals are nearby, glass described as loose or fallen, opening type, access, weather exposure and safe observations about security. It does not ask anyone to touch or clear glass, recommend a temporary repair, guarantee the property is secure or confirm that you will attend.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The caller may still be close to the hazard

Sharp fragments, unstable panes and exposed openings need careful wording that never invites closer inspection or clean-up.

Emergency expectations build quickly

A calm answer matters, but an enquiry cannot become an attendance promise before you review location, capacity and the situation.

Your hands are occupied

Gloves, tools, glass and boarding materials make answering a mobile impractical during another call-out.

What a better handover can change

Less interruption.
More useful context.

Hazard and property details arrive together

Review the affected opening, people nearby, access and exposure before choosing the appropriate response.

Priority is clearer without a false promise

Your approved immediate-danger route can be followed while Ziverly records the enquiry for your professional decision.

A genuine ETA can be repeated later

Once you add an approved attendance update, Ziverly can use it if the known caller rings again rather than inventing a time.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See the broken-glass location, people or animals nearby, opening type, exposure, access and caller details by email, SMS or in the app where enabled.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved ETA, access instruction or further safe question so Ziverly can use your latest note when that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When safely stopped, use PIN-protected Owner Voice Access to hear which glazing call-outs remain open and update their status or priority.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Replacement windows and external doors may be notifiable; FENSA, CERTASS or another authorised self-certification scheme can certify eligible work in England and Wales.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell the caller how to clear broken glass?

No. It will not encourage handling, sweeping or approaching unstable glazing; immediate safety actions follow the route you approve.

Will it promise that an emergency glazier is on the way?

No. Attendance and timing remain with you. Ziverly can repeat an ETA only after you have added and approved it for that caller.

Can it confirm that the property is secure after damage?

No. It can record the caller's observations, while security and glazing decisions require your own assessment.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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