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For Palliative and end-of-life home-care providers

AI call handling for
Palliative and end-of-life home-care providers.

A family seeking palliative support may be tired, worried and unsure which service to contact first. Ziverly can offer a gentle welcome and gather only the practical outline while your team is caring for somebody else, without giving clinical advice or treating an urgent need as an ordinary callback.

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A familiar moment

The daughter trying to arrange more support at home

You are supporting another person and family when a daughter calls about her parent, whose needs have changed. Ziverly can capture who is calling and their stated relationship, who needs support, broad location, current care, GP, district-nursing, hospice or specialist-palliative involvement mentioned, the kind of practical help the family is exploring, preferred communication, language or accessibility needs and a safe time to respond. It does not request a detailed medical history, diagnose symptoms, assess capacity, consent, prognosis or care needs, advise on medicines, pain, nutrition or equipment, provide clinical triage, confirm eligibility, staff, funding, availability or a care arrangement. Severe pain, breathing difficulty, uncontrolled bleeding, sudden deterioration, immediate safeguarding concern or another urgent clinical situation requires the approved emergency, NHS or existing clinical-team route rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The first call can be emotionally difficult

A family may need time and plain questions before they can explain what practical support they are seeking.

Care can involve several teams

Community clinicians, hospices, care providers and relatives may each hold a different part of the picture.

The person with you comes first

A new enquiry can be welcomed without interrupting private, attentive care already under way.

What a better handover can change

Less interruption.
More useful context.

The family's request is easier to understand

Review who called, who needs support and which services are already involved before responding.

Urgency is separated from ordinary enquiries

Approved clinical and emergency routes can be stated clearly instead of leaving immediate needs in a queue.

Your agreed next step can remain available

Add a private conversation window or appropriate service contact for that known family without promising care.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who called, their stated relationship, who needs support, location, existing services, the practical help being explored, communication needs and a safe response time.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved private conversation window or appropriate service contact so Ziverly can use the right note if that known family returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    When you have privacy, verify your PIN to hear only the palliative-care enquiries you are allowed to access and update their status or priority.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Clinical treatment and personal care require the relevant provider and professional registrations; medicines, anticipatory care, consent and out-of-hours coordination are high risk.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly assess whether someone needs palliative care?

No. Clinical needs, prognosis and care planning belong with the appropriate healthcare and care professionals.

Will it advise a family about symptoms or medicines?

No. Urgent or clinical concerns must follow the person's approved NHS, clinical-team or emergency route.

Can it confirm that care is available?

No. Eligibility, funding, staffing and any care arrangement remain within your careful assessment and consent process.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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