For busy Independent midwives providing home visits

Call handling for Independent midwives providing home visits, without losing focus on the job.

A family considering independent midwifery may be looking for continuity, antenatal support, postnatal care or information about a planned birth. Ziverly can welcome that first enquiry calmly while you are with another family, without attempting clinical triage or suggesting that any care arrangement is suitable or available.

See what could help Try your own numbers

A familiar moment

The expectant parent exploring continuity of care

You are carrying out a home visit when an expectant parent calls to understand what support may be available. Ziverly can capture who is enquiring, broad stage of pregnancy, general area, expected timing, whether the question concerns antenatal, birth or postnatal support, current maternity team or planned place of care, communication and accessibility needs, other family members involved and preferred contact. It does not request detailed clinical history during an introductory call, assess symptoms, pregnancy risk, home-birth suitability, capacity or consent, give maternity, medicines, feeding or infant-health advice, interpret notes or test results, replace the caller's NHS or existing maternity team, confirm availability, fees, care, attendance or transfer arrangements, or accept a client. Urgent symptoms, concern about a parent or baby, labour advice or immediate danger must go directly to the caller's maternity unit, NHS urgent-care route or emergency services as appropriate.

The useful handover

Enough context to respond properly.

The aim is to welcome the caller, gather the details you decide matter and keep the same enquiry easy to follow until the work is resolved.

  • Who is calling and how to reach them.
  • What they need help with and where.
  • What should happen next, without inventing a response time.

Where the pressure tends to gather

Make space for the work without leaving the caller in the dark.

Think about the calls that interrupt you most often. Ziverly can follow the questions and boundaries you choose, then leave the details ready for your judgement.

The first call may carry important emotions

Families can be hopeful, uncertain or worried before the practical scope of an enquiry is clear.

Clinical context needs the right setting

Health history and suitability cannot be assessed safely through routine reception questions.

The family in front of you needs privacy

A new caller still deserves a caring welcome without interrupting another person's appointment.

What a better handover can change

Less interruption now, a clearer thread afterwards.

The type of support is clear

Review whether the caller is exploring antenatal, birth or postnatal care and where they are in that journey.

Current care remains visible

Keep the existing maternity team and intended place of care in view without implying that arrangements have changed.

Your approved conversation step can continue

Add an introductory-call window or secure-information route for that known caller without providing clinical guidance.

Navi, The Guide
Available in Ziverly

Navi, The Guide

For independent midwifery, start with the interruption you most want to remove, then choose how calls reach Ziverly and how you want to keep the follow-up moving.

Before, during and after the call

From first ring to finished follow-up.

Ziverly can do more than take a message. You stay in control of when it answers, how you hear about each call and what context is available if the customer rings again.

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who is enquiring, broad pregnancy stage, general area, expected timing, support being explored, current maternity arrangements, communication needs, family involvement and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved introductory-call window or secure-information route so Ziverly can use your latest non-clinical note if that known caller returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After completing the current visit privately, verify your PIN to hear only the independent-midwifery enquiries you are allowed to access and update their status or priority.

Use your own numbers

What might unanswered calls represent for your business?

Enter figures from your own recent calls to put the possible value of unanswered enquiries into context.

The result is an illustration based only on what you enter. It is not a forecast, a promise that Ziverly will recover the work or a reason to accept an unsuitable job.

Enquiries represented by your figures 0 Monthly work value represented £0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

Useful boundaries for call handling

Let Ziverly gather details without overstepping your expertise.

Midwives must be NMC-registered; provider registration, professional indemnity, medicines, emergency transfer and maternity-service arrangements require careful compliance.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

What would you want to know before starting?

Use these answers to decide where Ziverly could help and where the conversation should always return to you.

Can Ziverly advise whether a home birth is suitable?

No. Suitability and clinical planning require assessment by appropriately registered maternity professionals.

Will it answer questions about symptoms, labour or a baby's health?

No. Urgent or clinical concerns must go to the caller's maternity team, NHS service or emergency route as appropriate.

Can it confirm care, attendance or availability?

No. Ziverly gathers the initial enquiry; only you can assess scope, availability and any care arrangement.

Try the smallest useful version

Begin with the calls that interrupt your working day most often.

Choose what Ziverly should know, what it should never promise and which details make a follow-up genuinely useful. Creating an account is free, so you can look around before deciding when you want Ziverly to handle a call.

No monthly or annual plan is required and there is no fixed-term commitment. Add pay-as-you-go credit only when you are ready to use it.

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