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For Home-visiting physiotherapists

AI call handling for
Home-visiting physiotherapists.

A request for physiotherapy at home often comes from someone balancing pain, recovery, transport difficulties or concern for a relative. Ziverly can make that first contact feel calm and organised while you are with another person, without turning an introductory call into clinical assessment or advice.

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A familiar moment

The family asking about support after discharge

You are completing a home session when a daughter calls for a parent recently discharged from hospital. Ziverly can capture who is calling and their stated relationship, the broad reason for seeking a home visit in their own words, location and access, communication or mobility context volunteered by the caller, existing GP, hospital, community or rehabilitation involvement, referral or discharge information they already hold, preferred contact and broad timing. It does not assess symptoms, pain, mobility, falls risk, rehabilitation needs, consent, capacity, suitability or urgency, give exercises or clinical advice, interpret a referral, collect unnecessary medical history, quote, book or promise availability. New or severe symptoms, breathing difficulty, suspected stroke, serious injury or another urgent medical concern needs NHS 111, 999 or the caller's approved clinical route rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Families may not know which details matter

They often know what has changed, but not how to describe the clinical or practical need.

A home visit includes more than a postcode

Access, stairs, communication preferences and existing professional involvement can affect the next conversation.

The person with you deserves your attention

A new enquiry can be welcomed without interrupting treatment or a private discussion.

What a better handover can change

Less interruption.
More useful context.

A considerate first summary

Review who is enquiring, the broad purpose of the call and the home-visit context without unnecessary clinical detail.

Existing support remains visible

Keep referrals and other professionals connected to the enquiry without interpreting their advice.

Your preparation request can follow the caller

Add an approved referral, discharge-summary or access question for that known household before the next conversation.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See who called, their stated relationship, the broad reason for seeking home physiotherapy, location, access, existing professional involvement, documents mentioned and preferred contact.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved referral, discharge-summary or access-detail request so Ziverly can use your latest preparation note without seeking a fuller medical history.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current session and clinical information are secure, verify your PIN to hear only the physiotherapy enquiries and statuses you are permitted to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Physiotherapist is an HCPC-protected title; providers carrying out regulated treatment may also need care-regulator registration depending on structure and jurisdiction.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide whether home physiotherapy is suitable?

No. Suitability, consent, assessment and treatment belong within your clinical process.

Will it give exercises or advice while the caller waits?

No. It gathers introductory context and directs urgent concerns appropriately; clinical guidance remains with qualified professionals.

Can it confirm a session or an appointment time?

No. Availability, clinical priority, fees and booking remain with you.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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