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For Home-visiting counsellors and psychotherapists

AI call handling for
Home-visiting counsellors and psychotherapists.

Reaching out for counselling or psychotherapy can be a significant step. Ziverly can give a new caller a calm, private-feeling first welcome and collect only the broad practical context you approve while you are in session, without trying to provide therapy or assess their mental health.

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A familiar moment

The first call made after weeks of considering support

You are with a client when an adult calls to ask about therapy at home. Ziverly can record their name and preferred way to be contacted, the broad reason for seeking support in their own words, location and access, communication preferences, previous referral or professional involvement they volunteer and any practical timing considerations. It does not invite a detailed personal history, counsel the caller, assess risk, diagnose, advise, decide suitability, accept them as a client or promise an appointment. If the person says they or someone else may be in immediate danger, the conversation must direct them to the appropriate emergency or crisis route rather than wait for routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Making contact may already feel difficult

A caller needs respectful language and a clear next step without being pressed to disclose their story to an answering service.

A crisis is not a callback request

Immediate danger needs an established emergency or crisis route, not an unreviewed place in an ordinary enquiry list.

Sessions need uninterrupted presence

A new enquiry can be acknowledged while you protect the privacy, time and therapeutic attention of the person already with you.

What a better handover can change

Less interruption.
More useful context.

A limited and respectful intake

See contact preferences, broad support sought, location, access and existing referral context without unnecessary personal detail.

Your boundaries are heard from the start

Approved wording can explain the enquiry process while keeping therapy, assessment, crisis response and suitability with qualified people.

The next practical step remains clear

Add an availability, referral or access question for that known caller without asking them to retell sensitive information.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    See a restrained summary of the broad support sought, contact preference, location, access and referral context through the App and any alerts you have enabled.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add only the approved practical question, such as preferred contact time or referral status, so Ziverly can use it without reopening personal history.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once the current session and confidential notes are secure, verify your PIN to hear which therapy enquiries await a response, subject to your permissions.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Counsellor and psychotherapist are not generally statutory protected titles; recognised professional registration, safeguarding, lone-working and crisis pathways are important.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Will Ziverly provide counselling while I am unavailable?

No. Ziverly offers no therapy, assessment, diagnosis or mental-health advice; it only gathers limited introductory details.

What happens if someone may be in immediate danger?

The caller must be directed to the appropriate emergency or crisis service under your approved wording, rather than placed into routine follow-up.

Can it confirm that I am the right therapist?

No. Professional fit, safeguarding, consent, availability and acceptance remain with you after appropriate review.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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