For Home nursing providers
A family seeking nursing support at home may be dealing with a recent diagnosis, a change after discharge or growing concern about someone they love. Ziverly can offer a calm first hello and gather only the starting information your team needs, without turning an introductory call into clinical triage or a nursing assessment.
Free to create an account · Pay as you go · No fixed-term commitment
A familiar moment
Your clinical lead is with another person when a relative rings to ask about nursing support after a planned hospital discharge. Ziverly can record who is calling, their relationship, the broad support being sought, the area, intended timeframe, professionals already involved and a safe contact preference. It does not collect unnecessary clinical detail, assess need, give nursing advice or confirm that care can be provided.
Where Ziverly can help
A patient or relative often needs patience and clarity before they are ready for a more detailed conversation with the appropriate professional.
Assessment, consent, medication, treatment, safeguarding and care planning require qualified, authorised people and secure processes.
The patient, relatives and health or care professionals can have different roles, and information must not be shared simply because someone calls.
What a better handover can change
Give the caller room to explain the broad reason for seeking support without asking for more personal information than an initial enquiry requires.
See who called, the support requested, locality, timeframe, existing involvement and agreed contact route before your team responds.
Add a limited, approved next-step note for a known caller without exposing private clinical or care information through ordinary call handling.
Before, during and after the call
Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.
Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.
Review who called, their relationship, the broad support requested, locality, timeframe, existing professional involvement and safe contact preference.
Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.
Add a permission-aware note about the authorised next contact or assessment conversation without placing private clinical information in receptionist guidance.
Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.
With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.
After PIN and permission checks, hear only the home-nursing enquiries you are allowed to manage and update their status or priority.
Use your own numbers
What might those enquiries represent for your business? Start with figures from your own recent calls.
The result is an illustration, not a forecast or a promise that Ziverly will recover the work.
You keep the judgement
Nurses must be NMC-registered; provider registration with the national care regulator may be required for treatment or nursing activities.
You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.
No. Ziverly can receive an introductory enquiry, while assessment, clinical judgement and care planning remain with qualified and authorised professionals.
No. It does not provide nursing advice or collect detailed clinical information through the first call. Your approved urgent wording should direct emergencies to the appropriate emergency service.
No. Ziverly will not promise availability, accept a care arrangement or confirm a visit unless your authorised team has provided a specific permitted update.
Start with the calls you choose
Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.
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