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For Home mobility-equipment assessors

AI call handling for
Home mobility-equipment assessors.

A home mobility-equipment enquiry may come from the person concerned, a relative or another professional, and each may understand the situation differently. Ziverly can welcome the caller and gather authority, current equipment and existing professional involvement without assessing mobility or steering anyone towards a product while you are with another household.

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A familiar moment

The family reviewing equipment after a change at home

You are completing another home visit when a relative calls because existing equipment no longer seems to fit the household's routine. Ziverly can capture who is calling, their stated relationship or authority, who the enquiry concerns, communication preferences, current equipment as described, rooms or activities mentioned, existing occupational therapy, clinical, care or supplier involvement, property access and preferred response. It does not assess mobility, posture, pressure, lifting, transfer or accessibility needs, recommend walkers, hoists, scooters or other equipment, determine product suitability, eligibility or funding, quote, accept an appointment or disclose information. Assessment and recommendations remain with appropriately qualified professionals. A fall, injury, sudden deterioration or immediate danger needs the appropriate urgent route rather than routine follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The caller may not be the person being assessed

Authority, consent, communication and the person's own involvement need recording carefully rather than assuming a family member can decide.

Equipment descriptions are not assessments

A make, model or reported difficulty can be gathered without deciding what is safe, suitable or clinically appropriate.

Home visits require undivided attention

Another household can receive a calm acknowledgement while you protect the privacy and dignity of the person in front of you.

What a better handover can change

Less interruption.
More useful context.

Authority and context arrive together

Review who called, the person concerned, communication needs, current equipment and existing professional support in one permitted summary.

Recommendations never begin at reception

Approved boundaries keep clinical, accessibility, lifting, product, funding and eligibility decisions within the formal assessment.

A permitted equipment detail can be retained

Add the model, supplier, referral or access question you are allowed to ask if that known caller returns.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review the permitted summary of caller authority, the person concerned, communication needs, current equipment, professional involvement and home access.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an AI-facing note with the response window or a permitted equipment, referral or access question for that known and authorised caller.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After the current visit is private and secure, verify your PIN to hear only the mobility-equipment assessment enquiries you are authorised to access.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Clinical recommendations may require an HCPC-registered professional; product sales must comply with medical-device and consumer rules, with commissions disclosed.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly recommend mobility equipment?

No. It gathers introductory context; assessment and recommendations remain with appropriately qualified professionals.

Will it decide whether equipment is safe or suitable?

No. Suitability, posture, transfer, lifting and continued-use decisions require the proper assessment.

Can it confirm funding or arrange an assessment?

No. Eligibility, funding, availability, appointments and engagement remain with the relevant service and authorised people.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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