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For Home companionship services

AI call handling for
Home companionship services.

An enquiry about companionship at home often begins with a family member trying to understand what might help someone feel less isolated. Ziverly can welcome that conversation calmly and gather the broad household context while you are with another person, without assessing care needs or treating companionship as regulated personal care.

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A familiar moment

The daughter looking for regular company for her father

You are finishing another visit when a daughter calls about company for her father during the week. Ziverly can capture who is calling and their stated relationship, who the enquiry concerns, the broad reason for contact, preferred visit pattern, interests and routines the caller chooses to mention, location, household involvement, communication preferences and desired next conversation. It does not assess capacity or care needs, obtain consent on anyone's behalf, promise a companion, accept care, advise on medication or personal care, collect unnecessary health detail or handle an emergency as ordinary follow-up.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

The first conversation can feel personal

Families may be discussing loneliness, changing routines or a person's independence for the first time.

Companionship has clear limits

Social company and practical presence must not be confused with regulated care, clinical support or emergency response.

A person already receiving support deserves focus

You should not need to divide attention between the visit in front of you and a new family enquiry.

What a better handover can change

Less interruption.
More useful context.

The family is heard without being rushed

Keep the reason for contact, routines and preferred conversation clear without asking for an intimate history.

Roles and consent remain visible

Record who called and who the enquiry concerns so your own safeguarding and consent process can begin properly.

Your agreed next conversation can persist

Add a suitable callback window or approved question for that known caller without promising a service or match.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review who called, their stated relationship, who the enquiry concerns, the broad reason, visit preferences, chosen interests, location, household involvement and contact preference.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved callback window or gentle follow-up question so Ziverly can use accurate context if that known family member returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    After PIN and permission checks, hear only the companionship enquiries you are allowed to access and update their status or priority.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Pure companionship may fall outside care registration, but adding personal care changes the position. Safeguarding, DBS, medication and money-handling boundaries must be explicit.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly decide whether companionship is suitable?

No. It welcomes the enquiry, while suitability, consent and any assessment remain within your professional process.

Will it provide care or health advice?

No. Companionship enquiries remain separate from regulated personal care, clinical advice and medication support.

What happens if the caller describes immediate danger?

The caller should use the appropriate emergency or safeguarding route rather than waiting for an ordinary business response.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

Create your free account Talk it through →
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