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For Wall-tie replacement specialists

AI call handling for
Wall-tie replacement specialists.

A wall-tie enquiry may begin with cracks, bulging brickwork, an earlier survey or a buyer asking what happens next. Ziverly can gather those observations and the project stage while you are inspecting or working elsewhere, without deciding whether the structure is safe or which remedy is required.

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A familiar moment

The homeowner calling after a survey mentions possible wall-tie failure

You are reviewing fixings on another elevation when a homeowner calls with a survey report and questions about the front wall. Ziverly can capture the property type and age, affected elevations, safe ground-level observations, when changes were noticed, existing structural, building or mortgage reports, previous repairs, listed or conservation status if known, access, scaffolding already present and project timing. It does not diagnose corrosion, movement, cracking or structural stability, interpret a report, specify ties, spacing, access, temporary works or masonry repairs, advise anyone to approach unsafe areas, confirm Building Regulations or permission requirements, quote, accept the project or promise attendance. Falling masonry, sudden movement, collapse risk or immediate danger requires the appropriate emergency and competent structural route.

Where Ziverly can help

More room for the work.
A clearer thread afterwards.

Similar-looking cracks can have different causes

A caller's description is useful context but cannot replace inspection and professional interpretation.

Reports arrive from different stages

A buyer's survey, engineer's advice and contractor quotation request each need a different next conversation.

Masonry work demands concentration

A new enquiry can be welcomed without pulling you away from drilling, access equipment or the wall in front of you.

What a better handover can change

Less interruption.
More useful context.

The property story is ready

Review the affected elevation, observed changes and previous work before deciding whether the enquiry fits.

Available reports remain easy to find

Keep caller-mentioned surveys and photographs connected without treating their contents as verified conclusions.

Your evidence request stays useful

Add a report, safe photograph or access-information request for that known homeowner's next call.

Before, during and after the call

How Ziverly fits around
your working day.

☎Calls you choose≡Useful details→Your next step

  1. You decide which calls reach Ziverly.

    Use the call-diversion options supported by your mobile or landline service, such as no reply, unreachable, busy or rejected. Turn them off again whenever you want to answer normally, or use cover for evenings, weekends, holidays and unexpected time away.

  2. Your call details meet you where you are.

    Choose email or SMS alerts where enabled, then open Ziverly to review the summary, transcript, recording where available, status and priority.

    Review property type and age, affected elevations, safe observations, timing, existing reports, previous work, property status, access and desired project stage.

  3. The next conversation starts further forwards.

    Add an AI-facing note when you want Ziverly to have more context if the same known caller rings again. Separate private notes stay private.

    Add an approved report, safe-photograph or access request so Ziverly can use your latest preparation note if that homeowner returns.

  4. Open calls do not have to rely on memory.

    Choose a daily or weekly email summary of calls still waiting for attention, at the time that best fits your working day.

  5. You can check in by phone, too.

    With Owner Voice Access enabled, call your own Ziverly number, verify your PIN and manage the calls you are allowed to see.

    Once you are safely clear of the current wall and equipment, verify your PIN to hear which wall-tie enquiries await evidence, an inspection decision or a response.

Use your own numbers

Put unanswered
calls in perspective.

What might those enquiries represent for your business? Start with figures from your own recent calls.

The result is an illustration, not a forecast or a promise that Ziverly will recover the work.

Enquiries represented0
Monthly work value represented£0

This simple multiplication does not account for timing, capacity, costs, cancellations, repeat work or whether another response would have changed the outcome.

You keep the judgement

Your expertise.
Your boundaries.

Structural work normally requires Building Regulations approval and competent design; planning or listed-building consent may also apply.

You remain responsible for the advice you give, the work you accept and the safety, eligibility and professional checks your business requires.

A few practical questions

Before you
get started.

Talk it through →
Can Ziverly tell whether wall ties have failed?

No. Cause, condition and structural safety require suitable inspection and professional judgement.

Will it recommend a replacement system?

No. Tie type, spacing, installation and associated repairs remain part of competent design and site assessment.

Can it confirm whether permission or Building Regulations apply?

No. Property status, location and proposed work need to be checked through the appropriate current route.

Start with the calls you choose

Keep your attention
where it matters.

Choose what Ziverly should know, what it should never promise and which details make a follow-up useful. Create an account free, then add pay-as-you-go credit when you are ready.

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